u/Paradox_81

I love Ninja One RMM so far, but despite the fact their support is great I've not found a good way to learn about best practice use of the product, so that's why I thought I'd reach out here.

We have OS and 3rd party patching set up for all our clients, but we've fallen behind staying on top of it with only 40.52% OS Compliance currently for the past 30 days.

So my question is how do you stay on top of it? Have you got someone whose job is to manage the patching or do you break it up amongst engineers? As I can see this generating support tickets trying to find resolutions for persistently failing patches as well as it needing time dedicated to it for testing patches before being pushed out to client devices etc.