Rant/my experience so far
I currently work for burlington as a cashier and I have had ups and downs. The downs are the worst and honestly have made me want to quit my job.
I helped open a store and that itself was hell on earth. We were too busy to meet deadlines so I was only trained on register once for 5 minutes, only verbally too. I wasn’t given a chance to actually stand at the register and do training mode.
Fast forward to opening day, and I was put on register with 2 other people and was belittled and mocked by one of my supervisors for not understanding how to do certain things. Mind you, she also didn’t know how to do register either. She proceeded to stand next to me and help me bag, she was in personal space for over and hour and it made everything so much harder. She becomes a problem later, which I will mention later in this post.
Currently, I have been an employee for about 2 months. I am better on register and I get along with my coworkers. I love talking to people, and I don’t have a lot of complaints about the customers.
I have a coworker and a supervisor that makes my job really hard to stay with.
The same supervisor I mentioned above sometimes gets scheduled at the same time as me, and she has been nothing but completely nasty to me. I only have worked 3-4 of the same shifts with her, and most of the time get to not see her. 2 weeks ago, the first incident that really bothered me was straight bullying from her. I overheard her talking to someone after I had gotten a haircut and she straight up used my name and called my haircut ugly. I didnt have the courage to say anything to her because I am terrified of it being used against me, so I brushed it off and continued my shift.
Yesterday, I had a shift with her again, and we were pretty busy. Let me preface the story of this incident by saying I am pretty fast at the register. I can usually get most of my hearts on my register if I am efficient enough. A lot of people had come in for back to school shopping, and there were only 2 cashiers on the register. My MOD told my supervisor to get on register to help the line die down. Into the mic, she responded “Maybe if (my name) wasn’t so slow, this wouldn’t be an issue”. My MOD didn’t respond to her, and neither did I. I also want to clarify that I have never talked back to a supervisor or a coworker at work. I consider myself to be an incredibly kind individual. I never let myself have an attitude.
My other problem comes with a coworker that I am often scheduled with. He is known for having an attitude with customers as well as supervisors. He is incredibly lazy when it comes to doing his job, as well. He constantly leaves his hanger rack messed up, he refuses to do go backs when prompted by other cashiers when taking turns, and the worst part is he will get on his phone in the middle of helping customers and completely just walk away from his register. He has also called people when helping customers on register. It is completely unfair to me, especially because most of the time it is me and him on register. I tried politely asking him to help a customer that was waiting in line while he was on his phone today and he went batshit crazy on me and told me to fix my attitude. I have never had an attitude with him, and will continue to not have one.
Both of these people have left me so angry and distraught. It is unfair and really hard to continue doing my job when I have two people who are completely rude and incapable of doing their jobs efficiently with kindness and respect for the people around them. I have considered complaining to my higher ups, but I am scared of consequences/and or starting drama.
Do you guys have any thoughts on how to handle the above situations? Am I complaining too much? Is this something to expect as someone working their first job? Do I tell my higher ups? What is your advice. This is my first time doing retail and working a job, so I might just have a completely different outlook, and this probably is the reality of working in retail. Still, if you guys have any advice that would be great. I appreciate it.