Shady customer service has left me questioning my Vgrow purchase
Just wanted to share my experience of my vgrow purchase as I've seen others on here question vivosun customer service and I've now experienced it first hand. Shocking!
I bought the full setup bundle directly from their site for £668.48.
Less than 24 hours later, they dropped the price on their main site. I shopped around and found their official eBay storefront was selling it even cheaper. I reached out, and to their credit, they agreed to a price match adjustment. I was happy at this stage.
When the box arrived, the excitement died. The unit was covered in dust, heavily scratched, and had visible internal wear marks. Support explicitly admitted in writing it was a "warehouse mistake" (a used return sent as new). To address everything, they offered a flat £155.51 partial refund to keep it.
While setting it up, I discovered the included AeroStream humidifier was completely Dead on Arrival (no power/mist). One of the D4 fans was also dead on top of the dust and scratches, which I'm convinced was returned to them because it didn't work.
After a week of troubleshooting and confirming the dead appliance, support sent a new "percentage-based" offer. When you actually do the math, their new total is £158.77. They literally valued a dead appliance, a damaged fan, and a week of my time at an extra £3.26.
Part of that new total was a "pro-rata" refund of £12.67 for the damaged fan. But to buy a single replacement D4 fan on their site right now costs £19.99, meaning their refund doesn’t even cover the cost of replacing their own broken gear out of the box.
