u/Party-Arm3503

I made it to the final round for a Sales Development Manager role at a large tech company, and I’m trying to figure out how to read what happened.
For context: I have ~5 years of strong SDR/BDR experience across large SaaS companies, have helped coach/onboard reps, built motions, worked closely with AEs/partners, and have strong performance numbers — but I have never officially held a people-manager title.
I passed several rounds:
Recruiter
Senior SDR leader / hiring manager
Peer manager
Operations/forecasting interview
Final panel + Sales leadership
Throughout the process, the feedback was mostly positive.
One interviewer told me there was nothing preventing him from moving me forward.
Another repeatedly told me my answers on forecasting, coaching, and performance management were “exactly what I was looking to hear.”
During the final panel, the LATAM sales leader told me:
“It’s clear that you can do the job.”
But at the very end I asked the hiring manager directly if there was anything about my candidacy that concerned her.
She said, essentially:
“To be fully transparent, the management experience.”
She explained that the person coming in already has to learn the company/product, scale the team and eventually build another team in North America, so she worries about adding the learning curve of becoming a first-time manager on top of everything else.
What confused me is that earlier in the process she had told me my lack of formal management experience was not a blocker and that she had promoted ICs into management before.
After the final presentation she didn’t really compliment the deck or ask me questions. She mostly listened. The sales leader asked a couple of questions and seemed positive.
So for hiring managers/recruiters here:
How would you interpret this?
Is this usually the kind of thing a hiring manager says before rejecting a strong finalist in favor of someone with formal management experience?
Or can a hiring manager openly tell a finalist, “this is my concern,” and still ultimately decide the candidate’s other strengths outweigh that risk and make the offer?
I’d especially love to hear from anyone who has been hired into their first formal manager role after receiving this exact objection in the interview process.

I paid $4,000 by Bank of America Visa for a package of four one-hour career-coaching sessions.

I have completed approximately 3.5 of the four sessions, but I am extremely dissatisfied with the service. I purchased the package expecting personalized, high-level interview coaching and strategic preparation. Instead, much of the service felt like basic corrections to materials I had already created. I do not believe the quality or substance of what I received reasonably matched the price or how the service was presented to me before payment.
There was no clear written refund policy provided to me before I paid, as far as I can determine. I have preserved the payment receipt, scheduling records, and the work that was delivered.
I plan to contact the provider in writing, cancel the remaining portion, and request a full refund. If she refuses, I am considering disputing the charge through Bank of America.
I understand that dissatisfaction alone may not qualify for a chargeback, especially because I participated in most of the sessions. I want to describe the situation truthfully and avoid claiming fraud if this is actually a service-quality or misrepresentation dispute.
Would this potentially qualify as “services not as described,” or would the bank treat it as a quality disagreement?
Will I’ll be able to get my full money back??