u/Past-Context-4394

I have been waiting for a long time for Fintiba to issue updated **Blocked Account** and **Health Insurance Confirmation** documents. These are the only documents I need for my residence permit renewal.

Despite sending multiple emails and repeatedly calling customer support spending money I can barely afford as a student I have received no resolution. My immigration deadline is approaching, yet Fintiba continues to ignore my requests.

This level of customer support is unacceptable, especially when students' legal status depends on receiving these documents. I urgently ask Fintiba to address this issue.

Is Anyone experiencing this issue???

I’ve been a Fintiba customer for years, and honestly, their customer service used to be amazing. My siblings are customers too, and I’ve recommended Fintiba to countless international students because I genuinely trusted the service.

Fast forward to now…

I submitted an urgent support ticket because I only need updated issue dates on my confirmation documents for my residence permit renewal. I was told it would take 24 hours.

That was over a week ago.

Since then, the only responses I’ve received are automated emails saying:

“We need a little bit more time 🙂”
That smiley face is starting to feel personal.

I’m not asking for a refund. I’m not asking for a complicated investigation. I’m literally asking for UPDATED DOCUMENTS! 😭😭😭 that are preventing me from renewing my student permit.

At this point, I feel like my documents have entered another dimension where time moves differently.

If anyone from Fintiba happens to see this…
Please. For the love of God. Release my documents. 😭

TICKETS ID- 1265357

I've been a Fintiba customer for years, and honestly, their customer service used to be amazing. My siblings are customers too, and I've recommended Fintiba to countless international students because I genuinely trusted the service.

Fast forward to now...

I submitted an urgent support ticket because I only need updated issue dates on my confirmation documents for my residence permit renewal. I was told it would take 24 hours.

That was over a week ago.

Since then, the only responses I've received are automated emails saying:
"We need a little bit more time 🙂"
That smiley face is starting to feel personal. 😭

I'm not asking for a refund. I'm not asking for a complicated investigation. I'm literally asking for updated documents that are preventing me from renewing my residence permit.

At this point, I feel like my documents have entered another dimension where time moves differently.

If anyone from Fintiba happens to see this...

Please. For the love of God. Release my documents. 😭 TICKET ID- 1265357

Has anyone else experienced support delays like this recently? Were you eventually able to get your issue resolved?