u/Patient-Painting8250

I live in Calgary, and Canada Post changed my community mailbox. All my neighbours got their keys, except me. I’ve been on the phone a couple of times a week and made countless attempts to get a mail key. I’ve escalated the situation because they keep giving me BS excuses and saying it’ll come. I asked if they can retrieve my mail and put it on hold, and they said we can’t. Genuinely, what the hell do I even do?

Edit: Got my keys. If this happens to you ditch the customer service line and go to your closest depot and they will replace the locks the next day.