u/Patient_Midnight_

You are receiving this notice because Mazda's records indicate that you have a 2025-2026 Mazda
CX-70 vehicle manufactured before November 19, 2025.

Mazda Motor Corporation has decided to conduct a Customer Service Program CSP (15) to inform you that Mazda is expanding the scope of coverage under the New Vehicle Limited Warranty to provide necessary repairs free of charge if your Covered Vehicle has experienced rear brake squeal and to inform you that you may be eligible to receive reimbursement for past out-of-pocket expenses you previously incurred for repairs on the terms and conditions as described below.

Repair parts are not currently available. It is expected that parts will become available in May
2026. Another letter will be sent to you once parts are available to repair your vehicle with instructions for making an appointment at your nearest Mazda dealer.

Warranty Coverage Expansion

Mazda is expanding the scope of coverage under the standard 3 years/36,000 miles, whichever comes first, warranty to provide necessary repairs at no cost to you if your Covered Vehicle experiences rear brake squeal. If your Covered Vehicle is currently experiencing rear brake squeal, you will be eligible for a one-time rear brake pads replacement with Mazda's redesigned brake pads. A dealer must inspect and confirm your Covered Vehicle is experiencing rear brake squeal matching Technical Service Bulletin ("TSB") 04-003/26 for you to receive the repairs at no cost to you. The TSB is scheduled to be released when the parts are expected to be available. The newly installed redesigned brake pads will be covered for rear brake squeal under your Covered Vehicle's original limited warranty of 3 years/36,000 miles, or for 1 year/12,000 miles from the installation of the redesigned brake pad, whichever is later.

If your Covered Vehicle is currently experiencing rear brake squeal and is more than 3 years old or exceeds 36,000 miles, whichever comes first, you will receive three (3) months, after the Part Available Notice Letter has been sent, to receive the redesigned brake pad under the terms of this notice. Repairs under this warranty extension during the coverage period must be completed at a Mazda dealer.

Reimbursement

Mazda is offering reimbursement to owners and lessees of a Covered Vehicle who previously incurred out-of-pocket expenses for inspections and repairs to rear brake components caused by rear brake squeal before your vehicle reached 3 years or 36,000 miles from the vehicle's in-service date (meaning, the start date of the warranty for the vehicle), whichever is earlier ("Eligible Costs") subject to the following limitations as described in this letter. Repairs completed at a non-Mazda facility after April 2026 as printed in this Owner Letter are not eligible for reimbursement.

I have been long defending automatic car washes and almost exclusively have used them on all of my vehicles past and present. In the past, sure my paint wasn’t perfect, but it wasn’t degraded to a point where I had to stop going to the car wash.

The attached pictures are of my 2025, 15 month old, 17k mile CX70. Every panel that the car was has touched looks like this or worse. It’s hard to get a picture of how bad it is, but you can see it from across a parking lot in the right light. Since I’ve exclusively used one car wash and can prove it, they agreed the damage was from them, and are paying for a full 2 step paint correction and ceramic coating.

Not sure if this is a Mazda thing or what, but hopefully my experience will be a cautionary tale for those with dark paint who hope to keep it looking fresh.