Question For Those With Service Animals At Big Events
Hi everyone,
I’m an armed security guard at a company that often has events (concerts and corporate events) with up to 1100 attendees. To be clear, we aren’t contract guards, we work solely for this company, at this site, and we are far more respectful and kind than your average rent-a-cop.
It’s fairly rare we get guests with service animals, but due to previous work I am well acquainted with my two questions I can legally ask. That being “Is your animal a service animal required due to a disability?” and “What task is your service animal trained to perform?”
I’m curious how you guys would feel, as someone bringing a service animal into an event about the following question.
“To be clear, you are in NO WAY obligated to answer this and I am not asking that you divulge any of your personal medical history. I only ask in case you want us to keep an eye out for you. Are there any specific alerts from your service animal that you would like us to be aware of? In the event one of my team sees that alert, would you like us to come offer assistance?”
My goal is to be extremely clear that the person is not required to answer that question and we do not want them to divulge personal medical information to random strangers. I want to give the option to have extra help immediately available in the event they are unable to ask for it themselves. We watch the crowd closely, so my team would could likely spot an alert.
My main concern is for people with conditions with a higher risk of injury such as epilepsy. For example, if your service animal begins alerting and you begin to prepare for an oncoming seizure, we want to be able to assist with medical aid if you desire it (we have a licensed paramedic on staff), and extricate you from the crowd if you desire. Obviously we are not going to provide any aid or assistance without clear consent unless there is implied consent (which is really only if you’re unconscious).
As someone with a service dog, would that question make you uncomfortable? Would you have issue with someone asking that, or would you appreciate the offer of extra assistance? Do you think the odds of us seeing an alert are low enough that it’s simply not worth asking? Would it better to simply inform the person where our static guard posts are so they know where best to seek help if they need it?
I want to be able to provide any necessary assistance to ensure someone can enjoy our events as safely and comfortably as possible without compromising their personal privacy.
Thank you for any insight, advice, or recommendations you may have!