Locked out of PRO account – Support tells me to log in to report that I can't log in
Hey everyone,
I'm currently locked out of my PRO account and stuck in an incredibly frustrating automated support loop.
The Issue:
When trying to log in, I am prompted to verify my phone number. However, my German mobile number (+49 176...) is instantly rejected with the error: "This phone number cannot be used for verification. Please try a different number." (See attached screenshot).
Another phone number I've tried didn't work either.
The Catch-22 Support Loop:
I emailed support@perplexity.ai from my registered PRO account email to get this sorted. The automated response I received was:
"To help with your request, we need you to contact us from inside your Perplexity account... We won’t continue this request by email."
I obviously cannot log in to contact support about the fact that I cannot log in.
What can I do?