u/PeakDismal9323

Trying to help my 92 yo mom move her phone number to a new iPhone. No way to do on website. Called - had to be switched to 3 different reps. None had any idea. Finally got one that wanted her SSN, address, and HEIGHT to verify account ownership, which she has had for over a year. I ended up switching to another carrier. Then they called her back offering 1/2 off a subscription. No thank you.