Leaver ban appeal - FACEIT support site is completely broken
Hello FACEIT Support Team,
I am writing to request an unban and the restoration of 60 ELO points lost due to an unexpected technical issue.
I successfully connected to my last match, but right after joining, my PC suffered a severe hardware failure. My screen went completely black, and I could not see or do anything. It took me some time to troubleshoot and fix the issue. By the time my system was up and running again, I realized I had already received a 9-hour ban for leaving, as well as a penalty of -60 ELO.
I did not intend to abandon my team or ruin the game. It was a sudden technical problem beyond my control.
Could you please review my case, lift the remaining ban, and restore my lost ELO points?
Thank you for your time, understanding, and assistance.