u/Physical_Funny6859

It looks like a partner class on Friday for pride week, at least in Denver. Anyone know what this is?

I had a deeply disturbing experience with the grooming department. My young, healthy dog, who has been to two other PetSmarts regularly for grooming experienced a seizure (has never had one before), a cut on his face, and a ripped off toenail after his grooming visit and was rushed to the emergency room.

PetSmart has been cagey with information, stories are not lining up, no one actively reached out to me after the incident. The district manager, Brett, has been condescending and sketchy with the information he is sharing, completely downplaying the experience. The vet report states my dog had a hypoxic event from the way he was leashed and they believe this is what caused his seizure.

I am absolutely disgusted by each person who I have spoken with here. No empathy or care from a team of people who work with pets regularly - I will never go back and am hoping corporate can help with the situation.

What would you do in this situation outside of working with corporate and leaving a bad review?