MG ZS EV 2023 - REAR WASHER CONCERN
Ok, so as everyone can imagine my rear washer stopped working recently (car is from 2023, not even 3 years old yet).
I can see leak coming from washer tank in front of the car - pipe popped off from the tank itself causing leak.
Called MG dealership and theyve told me the following:
- it will cost me 90 pounds to diagnose it.
- if item will be covered under warranty then they will wave-off diagnostic charge.
- however, washer system may not be covered under warranty so this may cost me additional 90 pounds to have a look at (apart from 90 for diagnostic itself).
I asked MG two questions:
- car is less than 3 years old and it is covered under warranty. Warranty leaflet does not mention anything about washer system not being covered. Therefore, can she advise what is the clause of the warranty T&C she relies on?
In reply, MG told me that I could use incorrect liquid and that impacted the washer tank or the pipes.
So I said, to say that MG will have to prove it and show me that pipes are somewhat chemically affected or tank itself contains any residue from incorrect liquid? Assumption is not enough and this is well known problem for this car anyway.
She went quiet and advised they will look at it, then decide.
Really? Such a poor customer service.... if they charge me then Ombudsman would be involved for sure.
Just giving general feedback about experience with MG so far.