I will NEVER use Spectrum again
A brief warning, they are a SUBSCRIPTION based service, even as a month to month service. Meaning, if you cancel your services after 1 day in a monthly billing cycle, you pay for the whole month. And none of their staff will tell you that you will still owe that money for the month. Even if you return the equipment to the store and see a human being.
I have not had a single good experience with this company. The person (an employee selling the product) who was meant to help get internet to my apartment decided to sign me up for extra services after I was clear, direct, and specific about what I wanted. I had to fight to change my bill (first bill fight). I received a cable box I never asked for and the technician said I had to return it, that he couldn't just keep it. Thanks for the chore. After fighting about the bill a second time months later, I was offered a lower price to stay as a customer. I wish I had switched.
My big issue. I am being charged for a full month after using less than 5/30 days. And after asking for a prorated amount for only the time I used, because they can see exactly when I turned in my equipment, I am being denied and told to pay the full amount as they run on a subscription based model and I signed the terms of service.
At the end of the day, ill probably fork over the money once it gets to collections since its "my fault" and i want them to have to pay more than its worth to get the money they don't deserve. But I'm hoping this warning goes out to anyone who might not know that this company sucks and I'm sorry if its your only option.
ETA: Only people who knew this was a subscription based service comment and then act like know it alls when Im just trying to spread information that wasnt clear to me due to my poor experience with using the company and the employees within it. Yall some die hard spectrum fans, go deeper and harder babes 😉