r/Spectrum

$100 a month for 500 mbps

Is there anyway I can get em reduced? :( I'm drowning in utilities

I have a TCL Flip 3 that Spectrum is unable to tell me if it is carrier locked or not.
This "dumb" phone runs the KaIOS operating system which unfortunately does not have a carrier lock state reported anywhere in it's simple menu.
After speaking with Spectrum, I tried to use the many free carrier unlock checkers but they either wanted money or did not identify the imei as the Flip 3.
So, what is the magic trick to get an answer from spectrum as to it's current unlock state or what is required to get it unlocked?
Should I just file a FCC complaint to get the answer?
Thank you!

Now paying $100 a month. If I call and say “hey I’m considering switching to Google fiber because it cheaper” will they cut me a deal?

Just posting this here to give some clarity or leads to anyone experiencing my issue.

I got a notice that my network was being upgraded, about a month ago. The same day they alerted me it was completed, my cable internet hasn't worked. Multiple times a day it stops dead, and I have to reboot my modem-router.

I've spent a month chatting their customer service and scheduling tech visits. Across these interactions, I never got the sense that anyone was sharing notes about my issue. Techs would come, identify that a part of the connections wasn't pristine, and change out my wall connectors, snip my cables, replace some things outside, etc. etc. By now I have a perfect line! But that wasn't the issue.

The reps would variously either schedule another visit, or suggest that I try replacing my modem-router. It's 300$ and not even 2 years old. Additionally, I'm not the only one with my issue--I found a bunch of posts where people described replacing their router only for the issue to persist. (For what it's worth, I've done extensive troubleshooting on the router, and I'm certain it's not the issue.)

When I told a tech who was suggesting I replace it that I found those posts, he immediately switched to suggesting I "give it another month," without clarifying further. I got the impression he knew there was an issue on the service end, but was told to advise me a time-wasting, money-wasting step to preoccupy me.

Similar to that, after a rep advised reaching out to the modem-router manufacturer, I connected to another rep, was insistent the problem began the day of the upgrade, and was 'escalated' to having a supervisor attached to my next tech visit.

The supervisor was also supposed to provide a personal number so 'the issue gets resolved for sure' but he didn't, and he wasn't there at the next visit.

When I reached out again, I finally got contacted by someone who wasn't a rep or tech, and they finally admitted to intermittency issues. They didn't give a timetable for when they'd be resolved.

The worst thing for me was the lack of transparency. If they had been upfront, I could have spent my postponed birthday plans letting a known issue rest instead of being on a wild goose chase.

For what it's worth, after my tenth or so call, my account has been credited for the entire month of issues.

But whatever. This experience gave me an excuse to look into the pros/cons of fiber and other providers, and so I'm going to be cancelling Spectrum and switching to someone else.

I recently moved into a new apartment and the internet has been awful. I’ve already made a post looking for solutions but a month in and I’m still getting packet loss when I’m gaming. We’ve had 3 techs come over and not much work has been done except replacing the router and what not. However, the last tech that came said there was interference/leakage coming from the node but that type of work was not for him, it would be directed to the maintenance team and the work would not be done inside the apartment. A couple weeks later and I’m still experiencing packet loss so I decided to call spectrum yet again and this time my issue was escalated to a field supervisor. He said the maintenance team came out and didn’t find any issues but that they would now look into the issue deeper. He confirmed to me that there was some sort of problem on their end but it seems like I have to be on them to fix the issue. I even ran a 50 ft. Ethernet to my PlayStation and it helped a bit but the rubber banding and packet loss is still there. Has anyone had experience with this and will spectrum solve the issue?

How do you get thatn40 dollar price for then1 gb speed fir the year our store don't have it they said

I'm moving into a new apartment community that has a contract with Spectrum for internet. Which is fine it's only $55/mo and I was paying $80 for ATT. But when I went to the Spectrum store to get my equipment the service rep told me I could get mobile service for free for a year, then $40/mo after a year. Which is cheaper than what I'm currently paying. (But I've got friends who say you can't trust them that they'll keep raising your bill) So I want to know if this deal is legit and how has it worked out for anyone else?

Ugh this company is so frustrating! I want to upgrade my kids phone to the new 18 pro. We have the upgrade anytime on the account. We owe $400 on it but because I’ve paid the extra for the upgrade anytime it’s eligible. When I go through the online system it says it’s something like $26 per month (with $33.33 crossed out). This leads me to believe this particular phone will cost us $26 or whatever a month. When I go through all the prompts however, by the end, it’s quoting $37 monthly. What is happening here? I tried to go in to the store and that kid was not helpful at all, I tried to online chat and she can’t help me because find my is turned on (kid is currently at work). Can anyone here explain this to me? Is the cost quoted because we have to turn the phone in to get the other price? Is it really just that much even though I’ve been paying extra just to have the early upgrade option? With my AT&T next up I get the promotion prices as long as I turn the phone in- I’d be shocked if that’s not the same here…

I was in the middle of a work meeting today when everything suddenly froze and I lost my internet connection.

At first I thought it might just be my router or Wi-Fi, but when I went to check, I noticed that my modem was actually rebooting. I have a Spectrum ET2251.

The power light was blinking first, then the online/network light started blinking, and after a little while it became solid blue again. Once the modem finished booting, the internet came back normally.

This is not the first time this has happened. I remember having the same thing happen once before, although it doesn't seem to happen very frequently.

I'm trying to figure out what could cause an ET2251 to spontaneously reboot during normal use.

Could this be caused by:

• the modem itself starting to fail?
• overheating?
• a power issue?
• bad signal levels or noise on the coax line?
• Spectrum remotely rebooting or updating the modem?
• some kind of DOCSIS connection issue?

Is there anything specific to the ET2251 that I should be checking? I know Spectrum locks down access to a lot of modem diagnostics, so I'm also wondering whether support can see reboot history, signal issues, T3/T4 timeouts, or other events from their side.

Most importantly, does an occasional spontaneous reboot like this usually mean that the modem should be replaced, or would you wait until it starts happening more frequently?

The modem otherwise seems to work normally after it comes back online.