r/Spectrum

A sales rep reached out to me a couple years ago for me to get the $40/month deal and was wondering if anybody could help me get it again as it’s expiring next month?

Spectrum hasn't given a reason, no ETA for return of service. They won't engage in any way. My job is full remote and I don't know that I will be able to work tomorrow. Anyone else in 13035 zip code have the same? I am wondering how localized this is.

Anyone still out in Tampa? I just got this service on Monday and my internet has been out since 6:30 July 4! I have never experienced an internet outage at all and wasn’t expecting this long of a delay. Is this the usual for Spectrum?

I'll keep this as short as I can. A few years back I noticed a low hanging cable. Just about down to the ground, just on the other side of my fence, over the neighboring property. I called Spectrum about it a few times but they wouldn't come out since I wouldn't be home. As this isn't on my property, there's no reason for me to have to be there, I told them they could go in the backyard and, on top of all that, they'd need to the repairs from the other property anyways. But they wouldn't budge so I didn't worry about it. Not my wire, not my property, I just happened to see it and called it in.

Fast forward to March of this year. I'm making plans to replace the fence under that wire and I'm having a bunch of trees cut down. I'd like to get this wire out of the workers' way so they don't rip it down by accident. When I called about it and they set up a time for a tech to come out, but it was at a time when I wouldn't be home. This time the rep said that's fine, there's no reason for me to need to be there anyways. JFC. Anyways...

3/29: Tech came out and said it's a temporary line and he'd make a work order to get it fixed.

4/25: I called to check on the status and was told there's an open work order to fix it.

6/7: I called again and they said the work order was closed, the agent made a new one and said a tech would be out the next day to fix it.

6/8: Tech came out, looked at it, told me it was a temporary line and his supervisor would call me. Also, he opened up the box on my house and left it taken apart. (Note: I know Spectrum has a rule that they have to check signals whenever they're out at a house, but, again, this wire isn't on my property, I'm just the one calling about it)

6/9: I never heard from his supervisor so I called to see what's going on and to ask them to send someone out to put the box back together.

6/10: Field supervisor came out, fixed the box and said she'd make some calls and get back to me about the wire.

6/16: Spectrum contacted me to see if it was resolved, I told them I never heard back from the supervisor, so they said they'd escalate the issue and I should expect a call from someone. Later that day I got a call from the 'executive office', saying they'd have someone call me. Even later that day, I got a call from the director of construction for Spectrum in my area. He told me someone would be out later that day to look at the wire and he expected it to be fixed within a week.

That's the last I heard from anyone.

Today I sent them an 'update' via facebook messenger, where some of these conversations have been taking place. They said they'd let the appropriate team know and someone would get back to me. I wrote back:

"This is getting to be a lot work on my part for a wire that's not even on my property. I'm having to deal with field supervisors, the executive office, the director of construction, I've taken time off of work, I've made and received probably a dozen phone calls. I've been trying to get this resolved for years. Is there a reason someone can't just come out and take care of it? At this point I think it'll be faster to call [local utility company] and have them come out and fix it"

And that's what's really bugging me here. In my opinion, this should've been taken care after the initial call I made years ago, or even after after I made that call in March. I truly don't understand why I need to be so involved in this process.

So, keep nagging spectrum about it? Call the local utility company? Ignore it and hope the tree and fence guys are able to work around it?

Not sure if this is the best sub to ask this on but I am trying to set up service for a new home. I called to get the cheapest plan (100mbps for $30) but the rep kept trying to upsell me and told me this isn’t reliable. It’s just me and one other person living in this house and the most demanding this we do is stream a show while Googling something at the same time (crazy, I know). Is he right or just trying to push for a higher sale?
Edit: thank you for all the replies!! I feel good about my choice now and can confidently shut down any upselling attempts haha

Reapplying after a few years, but I forget the difference between EID and PID. Is EID the same as your worker number?

This is the worse ISP I have ever dealt with. Internet out for no reason. Claims its from a storm when its sunny and no clouds. What a joke of a company.

Busy holiday weekend. Internet is not even working ,upload was 0.17 now not even that

My 2 day vacation off work. And of course spectrum once again is down. Starting day #3. And im assuming techs dont work today right?

Has anyone gotten paid 2 days early with their bank? I’ve heard of mostly people getting paid Wednesday but has anyone experienced being paid Tuesday?

So I have 1 Gig Internet and have been experiencing some rather weird things when it comes to my PC.

Now, at first, when I got this new internet and tested it on my PC, JUST FINE. No issues, no complaints, no slowdown, nothing. It's been around 6 months since I've had it and... now my PC has been extremely weird around it.

It's slowed down from its 200+ MB speed to under if not less than 75 mb and causes major ping spikes when I try to play a game, and Firefox to say something went wrong with the connection.

More odd enough, my phone can run the internet JUST FINE. No slowdown, no problems, nothing.

So can someone explain what's going on and what I should do to fix this?

Everyday its always going out for no reason and coming back half an hour later and been happening for 4 days now has anyone have a solution and been experiencing this (its between 11AM to 7PM mainly around 11 to 3 but its all in between)

I was transferred to retention and the guy just asked for my address and cancelled my account. The call was probably 3 minutes long.

The best service I've ever had from Spectrum! Ordering Verizon Wireless Home asap

As of early last month it as been confirmed that the psychical work for my area has been completed for high split but still no estimated date of activation. On average how long does it take for them to flip the switch and enable it?