u/Popcojammers

My dad's Nintendo Switch 2 randomly started completely crashing a couple times, and the attached video shows the final time it crashed after trying to play it handheld mode. All these crashes happened in the span of 10 minutes. Now it will not turn on at all, and no amount of hard resets and cable changes fix the problem. Looks like its a failing SoC or motherboard according to the service rep and reddit. He has always played Docked so its not like its physical damage.

I spoke to Nintendo customer support and they sent me their repair/service link. However, after filling out the form, the only option that it gives me is "Replacement" and they will only "attempt" to transfer over save files with no guarantee.

Is there no other outcome for this? My dad's Animal Crossing island that he plays on every day is on this Switch and the fact that I cant recover it over a console bricking itself super suddenly is kind of crazy. The Nintendo Support Rep was unhelpful and I'm not sure what their "attempt to transfer save files" even looks like. Will they just look at it, see that it doesnt turn on, and give up? Especially with an Animal Crossing file which has a unique way of dealing with saves.

My question is: Has anyone been in this situation with a Switch or Switch 2? If your Switch has been rendered completely inoperable and you sent it to Nintendo, what was your experience in keeping your save files for games and especially Animal Crossing? Thanks!

My Nintendo Switch 2 completely corrupts and glitches after a couple of minutes of being docked. The video attached shows what this looks like and sounds like, with the system being completely unresponsive. When I take the system out of the dock, its just a black screen (with the system still being on since the controllers are still connected), and the only way to fix it is to hold the power button for 10 seconds and then turn it on again. It only happens when docked.

This problem has been repeated with multiple TV's and HDMI cables, leading me to believe this is either a software update issue, a dock issue, or a power cable issue. Unfortunately, I cant test if its a power cable issue as the dock detects other power cables and doesnt let me dock the system, and I dont have another dock to test unfortunately.

Anyone else have this problem? Is it the system itself or is it just the dock? Would love some insight to see if this is fixable or if I need to send the dock or system in for repair/replacement.