Account has been limited
My account got limited because a client marked me as a no show.
I was at a weed removal job which ended up taking longer than expected and the area I was in had poor cell service so my messages to the client informing her I would be 30 mins late weren’t going through.
As I’m driving to her address I notice she had canceled. Im only five minutes away at this point so I decide to still go and I was able to speak to the client and explain what happened. She apologized for marking me as a no show and she even called support to try to have them remove the no show from my account. She rehired me for the next day and left me a 5 star review.
At the beginning of the month I get an email saying my account has been limited due to a violation of the policies. I have completed over 300 tasks and only have 5 star reviews. Has anyone else been in this situation and able to get their account back to normal? I feel like permanently limiting my account is extremely harsh.