Jetstar worst experience
Our flight to Adelaide was supposed to board at 12:10pm from Terminal 2 in Perth. Around 10 of us were waiting at the check-in area from about 10:45am and there was literally NO staff at the booth the entire time.
By around 11:20am everyone started panicking because boarding time was getting close and there was still nobody there to help. We ran around trying to find any Jetstar worker and couldn’t find anyone at T2. Then we even went to T1 Domestic looking for staff and still couldn’t find anyone.
After running back and forth across terminals, we finally discovered Jetstar had set up the check-in at the INTERNATIONAL departure area for a DOMESTIC Adelaide flight. Who the hell checks the international section when flying domestic?
To make it worse, the flight wasn’t even showing properly on the domestic departure boards. It was only appearing on the international board, which makes absolutely no sense for a domestic flight.
With only about 10 minutes left, one lady finally showed up and redirected all of us. By then it was too late and we got pushed onto a flight the next day instead.
The service desk staff acted annoyed at us the whole time like this was somehow our fault. Calling Jetstar support just leads to useless AI responses, and their live chat wasted nearly 2 hours only to end with “we’ll create a case” after asking for a refund and compensation.
Jetstar used to be decent but this experience was an absolute mess. Zero communication, no staff around, confusing terminal setup, terrible customer service, and no accountability.
Do better, Jetstar.