u/Poum-Poum

Hi there,

My phone just got stolen. Im still connected on my pc, I have acces to my account but when I try any security thing like disconnect a device or in my case to factory reset my stolen phone ( which is the function that is proposed to me in the "localise" app in google account) these genius ask me my password ( I have it no problem ) and then to validate on my phone...

How these guys at google can be that smart ?
And this is not over, I clicked on "try another method" I put my backup code, I received a code on my backup email adress, but in each case they ask me AGAIN afterwards to validate on my phone...

Now they're saying bs like I need to wait 48h to receive a code on my pc. So nice of them to let 48h to the thief to get in and steal everything or whatever.

Any help/idea ?

Thanks a lot

Hi there,

I need help or advice.
I recently reset and format my phone in order to sell it, I hit the "disconnect from every devices" button in the process.

Unfortunately I can't remember my password.
Problem is that google won't let me recover it via my phone. When I use the password recovery, the choices avaible are either :

- Receive a notification on your phone ( which isn't working since the phone has been disconnected and reset to factory..)
- Receive a mail on your backup email account (it was like 15 years ago and I'm not able to recover this one, it's an old hotmail and I tried everything as well)
- Receive a code on your phone

So of course I chose the last one but it's not enough for google and after I enter the code it ask me to send another code to an email adress
Weird thing is that here there is two choices : the hotmail and the exact same account Im trying to recover which is stupid and doesn't make any sense.

I tried several time, I did it from the same device I used to connect on, the same wifi, etc, it never let me access my account.

There is everything on this email account and it's a disaster if I lose it and I find it insane that there is no way to get it back when I still have access to the phone (didn't sell it yet anyway).

EDIT : I never set up 2fa and I wasn't ever asked for a second authentification to connect

Any help please ?
Thanks a lot