Removed domain still served by Wix with a 404. Proven it's on Wix's side, support says "ask Cloudflare"
We moved our domain off Wix. It was removed from our account, and its DNS now lives in Cloudflare with a redirect to our main site. For over a week, every request has been answered by Wix with a 404, and our redirect never runs.
Support first told us to delete a Wix A record from our DNS. There isn't one. Then they said there were "more pages" of records. There aren't. Now they say the problem is on Cloudflare's side.
So we ran a controlled test. We added a brand-new subdomain to the same zone, with the same settings and the same redirect rule:
- new subdomain → redirects correctly, no Wix involved
- <our domain> and www → 404 generated by Wix (responses carry Wix's own request IDs)
Same zone, same config. The only difference is that Wix used to host those two hostnames. Cloudflare support also reviewed our zone and found nothing pointing to Wix. It looks like a stale hostname mapping in Wix's infrastructure that only their engineers can remove.
Ticket 051700274. Has anyone run into this? Or can someone from Wix escalate it?