Any advice on handling customers that are upset about delays?
We're in the middle of a shortage on high demand parts. I've got 2 customers waiting on repairs for 2 weeks now and I have no clue when parts are going to arrive. Not even the warehouse knows when they'll be released to the US. The analyzers are still operational, but they've got to do system restarts every day just to bypass error messages. They keep emailing me asking when the repair can start and I wish I could give them an actual answer. How do you handle situations like this?