r/FieldService

Encoder problems

Encoder problems

Being a field service technician means working weekends.
Today's job, machine keeps running after stop button pressed, serious safety concern.
My money's on a missing or inverted index signal at the encoder.
Best way to confirm... put an oscilloscope on it. Multimeter won't show you a dropped pulse.

u/B0zzzzzz — 3 days ago

Sysmex Field Service Technician

I have a 30 minute interview coming up for a Field Service Technician position with Sysmex. Has anyone gone through the interview process for this position? I’m curious about what the initial interview is like and what kinds of questions they ask.
I currently work in medical-device manufacturing and have hands-on experience with assembly, troubleshooting, and equipment, but I haven’t worked in field service before. Any advice on what to study or emphasize would be greatly appreciated.

reddit.com
u/Mountain-Holiday4920 — 4 days ago

How's it like working FSE for Varian or Elekta in the states

I work in house service for both varian and elekta linacs up here in canada and was thinking about transitioning into being into an FSE preferably with Varian. But id go with Elekta if there happens to be a very lucrative opening.

Unfortunately both Elekta and Varian doesnt seem to be hiring any linac FSEs at the moment in Canada so Im starting to eye ball some job openings in the states.

I hoping any current FSEs could share with me which part of the states are you from, what the day to day job looks like, how many linacs/sites do you look after,how much OT do you get on average and if you'd recommend someone like me making the jump from in house to FSE.

Ive been working on both varian and elekta for a couple years nows. I really like the technology and decided that the natural progression to continuing to learn and get better at servicing these machines is to go into a FSE position.

P.S

If theres any Varian of Elekta recruiters out there, feel free to hit me up 👀

reddit.com
u/wonderingcameraguy — 4 days ago

Any advice on handling customers that are upset about delays?

We're in the middle of a shortage on high demand parts. I've got 2 customers waiting on repairs for 2 weeks now and I have no clue when parts are going to arrive. Not even the warehouse knows when they'll be released to the US. The analyzers are still operational, but they've got to do system restarts every day just to bypass error messages. They keep emailing me asking when the repair can start and I wish I could give them an actual answer. How do you handle situations like this?

reddit.com
u/Prestigious_Car6490 — 6 days ago

Field service questions

Does anyone have past experience from being a Field Service Technician? I received a job offer for a position working on Varian linear accelerators and imaging systems. What does a normal day look like? What does the work load typically look like? How is the work to life ratio? I’m a bit nervous accepting this job offer because this would be something out of my comfort zone. ( Would be coming in from in house BMET 1 position)

reddit.com
u/jugowrld — 11 days ago