I'm struggling to see the line between scheduling apps and field service management software, am I missing something?
I keep seeing people talk about finding the best field service management software for their businesses, but I'm honestly having a hard time telling how it's actually different from a standard scheduling tool. Is it just a fancier corporate phrase for the same basic thing, or is there a genuine difference that matters for a small business? Right now, I run a small window cleaning setup with two crews handling mostly recurring residential routes. My current system is literally just Google Calendar paired with a spreadsheet for tracking invoices. It gets the job done, but it's getting clunky, and I waste a ton of time copying information back and forth between the calendar and the spreadsheet. Would moving to a full management platform actually fix that bottleneck, or is it just paying more for a prettier calendar?