u/PretendiFendi

I purchased a final sale handbag on TRR. They shoved it into a box too small for the bag with no padding. It looked like it got trampled.

I contacted their customer service text line and sent pictures. At first they offered me $30. I pushed back, and they authorized the return and waived the return fee.

I thought I was going to have to do a charge back or even sue them (I would by the way — it’s the principle). Instead, I’m really happy with how this was handled.

Just wanted to share!