I am used to buying on the typical retail sites like ebay, grailed, depop, poshmark, etc. What key advice or insider tips do you have for someone used to the more common reselling sites and is looking to get max value on TRR?
This cracked me up. I mean, it does say size 6.75 🥴
I purchased a final sale handbag on TRR. They shoved it into a box too small for the bag with no padding. It looked like it got trampled.
I contacted their customer service text line and sent pictures. At first they offered me $30. I pushed back, and they authorized the return and waived the return fee.
I thought I was going to have to do a charge back or even sue them (I would by the way — it’s the principle). Instead, I’m really happy with how this was handled.
Just wanted to share!
Am I crazy this is a little annoying that it looks so different than the photos in the listing strictly in color also would anyone be able to help me identify the year of this bag?
I have been LUSTING over these for 4 months and they’re finally coming home to mama.
Let me caveat this with- I’ve had some bad experiences lately as a consigner (lost diamond bracelet, items listed with wildly incorrect measurements stuck in a return-loop etc), so I think I am jaded about the TRR selling experience in general…but I have a unique Chanel flap bag that has been accepted and is launching in four days. Since the initial price was listed, it’s been revised down several hundred dollars. At the same time, someone (an employee?) was able to favorite it, *before* it was ‘coming soon.’ I don’t even know how that’s possible. Usually just the consigner can favorite it (which I do to track it in my Obsessions tab). But now that the price has been revised down, I’m suspicious. Am I paranoid or is this weird? I enjoy TRR as a buyer, but as a seller it’s just rough. 😣
I recently bought a bag from TRR and it just came. This is a pic of the contents of the inner pocket and I noticed a stray earbud. Happy to return it to the consigner. DM me and let me know what bag you consigned and I’ll ship it to you!
Also, as an aside, I actually kind of like it when stuff is left in the pockets because I like trying to figure out who had the bag before me.
I’m not sure how the AI got this so very wrong.
Hi! I’m pretty new at selling on Vinted, Poshmark, Depop. I have noticed a lot of designer things being sold at affordable prices. How trustworthy can it be? And what should we should be looking at to not getting scammed. My other question is how genuine things are on The RealReal? I know it’s supposed to be more trustworthy than the other apps but are we for sure paying for genuine designer stuff?
Y’all, I’m so upset. I bought a Coach Ergo 9033 from TRR and turns out it’s FAKE.
I reached out to customer service asking for a full refund, and they told me to use the XCover return guarantee that I purchased. The problem is, if I go that route, I’ll lose about $40.
I originally bought the return guarantee in case the bag arrived in worse condition than pictured. Now that I know it’s counterfeit, I feel like they should be refunding me the full amount, including all fees.
The plan is to have the bag “re-authenticated,” which I obviously don’t have much faith in considering they authenticated and sold it to me in the first place. They said that process takes 3–5 business days.
The other issue is that the XCover return only gives me 7 days to return the item, so I’m worried I’m going to run out of time waiting on their re-authentication and end up having to use XCover anyway and lose $40 over their mistake.
Idk, I just needed to rant.
Just came up their shareholder press release that came out last week. I pulled what seemed to be the highlights, but here’s the link to the full report for those interested!
“The RealReal delivered a standout second quarter, with an all-time high quarterly GMV of $617 million, up 22% year-over-year. That marks our fourth consecutive quarter of GMV growth above 20%,” said Rati Levesque, Chief Executive Officer of The RealReal. "We're upleveling the customer experience, deepening trust and compounding our advantages. Our buyers are spending more, our sellers are more engaged, and the platform connecting them gets smarter every quarter."
-GMV was $617 million, an increase of 22% compared to the same period in 2025
-Total Revenue was $193 million, an increase of 17% compared to the same period in 2025
-Gross Profit was $143 million, an increase of $21 million compared to the same period in 2025
-Trailing twelve months active buyers was 1,107,000, an increase of 11% compared to the same period in 2025
-Average order value (AOV) was $659, an increase of 13% versus the same period in 2025
Considering they’ve been around as long as they have and seemingly on the surface at least, over the last few years haven’t made any major shifts in their business, I’m surprised with how many double digit % jumps in the positive direction I’m seeing on here! 🤷🏻♀️
Thoughts??
Buy more promo going on right now , but did yall notice the earning amounts have been discreetly lowered . Hopefully they put that incremental money into free shipping or allowing returns. Most of their items are final sale which is super frustrating when you want to buy a $500 bag . I find it hard to judge the bag size online. The fact that they hold the inventory is their greatest strength and they are the only ones that could offer returns . companies like Poshmark and Vestaire can’t, and most of the independent sellers don’t .
i have wanted one of these vintage moschino door knocker pieces forever but usually they're in the several thousands. this one was under $1K, plus i had a big credit and some fun money from selling some things on poshmark so i decided to treat myself ahead of my birthday!!
Two incorrectly listed items. The orange bag is an Hermes Kelly Retourne, and the black is an Hermes Birkin, both worth WAY more than what they sold for. I really hope TheRealReal corrects this, because this is a huge issue with their integrity as a business.
Is anyone having trouble getting consignment commissions from TRR? As of a few months ago, they stopped paying mine with the excuse that there is no address on file (of which there are and have always been). Are they going bankrupt or are they secretly not paying commissions and seeing who'll notice?
The Real Real has a three strike policy with returns stating the following:
“The RealReal operates on a three strike policy for clients who exhibit high-risk return behavior. High-risk behavior is identified as:
- Returning 30 or more items
- Returning purchases greater than $10K
- Overall return rate of 85%
Strikes are not assessed in instances of TRR fault (example, an item was damaged or incorrectly listed).
If a strike is assessed, the client will be notified via email. The strike will automatically fall off the account after 12 months.
Clients who reach three strikes will be prohibited from making any returns, regardless of the reason, until the strikes fall off the account.”
If I generally return an item it’s because the listings measurements and the garment size don’t agree, or it was listed incorrectly. So is that counting against me with their return policy?
I love her and I cannot wait to style her!!! May the side of your pillow be forever cold ♥️
I just saw that you now „only“ get USD 30 for spending USD 250, 70 for spending 500, 200 for 1250 and 450 for 2500….
Does anyone know if site credit for July sales is being posted to our accounts today? i know the offical rules say if the 15th falls on a weekend its posted on Monday, but I’ve heard it could also post on Friday.