r/therealreal

Hi, I've been shopping on TRR for a year. Recently, two bags I purchased turned out to be fake. One is a Coach I purchased 3 weeks ago. It ended up being too small so I decided to sell it and that's how I discovered it was fake. I was horrified and embarrassed because I don't want the buyer thinking I knew. So I immediately emailed TRR with proof and requested a refund. Since that happened I went ahead and paid to authenticate every purse I have purchased from TRR and second one came back fake. The other bag is a Balenciaga purchased in May and I didn't think to authenticate it until yesterday due to the issue with the Coach bag, and it came back fake. I emailed TRR with proof and requested a refund as well. What are the chances that they'll approve the refund since it has been five months. I haven't heard back from either email and of course I'm anxious. It's upsetting to be dealing with this. I don't think I'll be shopping from them anymore. I'm afraid. Hoping someone else can provide guidance if you've dealt with this before with TRR.

It was pretty dismal guys, half the stuff I have not worn yet or immediately returned/donated, some of it I have only worn once, and probably only 10% I really love and have worn frequently.

I have never had an issue with TRR, until today. I just got my package, brand new Hermes loafers, unworn. Never would I expect fu*cking roaches to FLY out of the box into my face, as I was opening it.

I took everything and ran outside. Boxes and shoe bags got thrown in the pail. I put the shoes, after inspecting them inside and out, in the freezer. Not sure what I am trying to achieve with that, but it seemed like a good idea at the time to kill anything that could be on them somewhere..like roach eggs?...gag.

I feel like there are roaches all over me now...wonderful.

I just got a great deal on a Burberry coat but it arrived today and it smells like musty outside. If I keep it out of the bag too long, it stinks up my entire room.

This is my first time purchasing from them. I want to try dry cleaning it, but I’m scared that if I try that, they won’t accept a return, even though it wasn’t represented as having an odor.

Has anyone had a similar experience?

EDIT: I Was planning on dry cleaning it anyways because its second hand. What I am trying to gauge is other user's success with getting a refund from misrepresentation because of foul smell after dry cleaning (this changing the garment condition).