Issue with Add-in not loading - Outlook & Word
Hi all,
We use some software called 'Mattersphere'. It is accessed via a COM Add-in in Word and Outlook.
We use Windows AVD and FSLogix.
Some users (maybe 10) out of our 300 userbase are unable to load the Com Add-ins at all.
Same reg keys as the others, same servers, same install.
Just the error 'COM add-in not loaded. A runtime error occurred during the loading of the COM add-in.'
Have checked numerous things:
Reg keys / load behaviour / resiliency settings - all match working users
Have deleted FSLogix profile and rebuilt users
Add-in not listed as disabled or anything like that.
If I tick the add-in, nothing loads and on next checking its removed the tick.
I feel like I am missing a user profile related setting somewhere but I have checked all profile settings for add-ins / office / mattersphere and they all match a working user. (Group policy applies these anyway.
Has anyone had similar and found something other than what I have already tried please?
Thanks
