Customers device
In this day and age not knowing how your phone or PC works is willful ignorance. Straight up refusal to adapt to the world around you. It is NOT MY job to know how YOUR device works. I have an android. I know how MY device works. I know my device screenshot with a swipe of my palm. Do I know how to screenshot any other way no. Why not because my way works fine for me. It is not my fault you don't know how YOUR device works. If you pull up what you need to print. I tell you to email it to self serve then you look at me like you've never sent an email in your entire life is guess what still on you. However, you stand there giving me entitlement deer in headlights and I'm expected to walk a grown ass adult through sending an email. Forget trying to get them to use a QR code. It absolutely baffles me. The I don't know about technology. When I don't know something I look it up. How about you use the 2 braincells you have to hold hands and problem solve. I can tell that you've never had to figure something out before. Learn to read and follow instructions. It's that easy.