Synthroid Delivers Nightmares
I was recommended the Synthroid Delivers program by my PCP to save money on the brand name and so far it has been an absolutely horrible experience for me. I could not create an account/sign up and when I called the number, it took me through an endless AI agent system that ultimately hung up on me. I had to keep calling and insisting on speaking to a representative, after which I finally was able to get the link to create an account.
Then after I ordered the prescription, I got a notification a few days later saying there was an unexpected delay and they had no info about when it would get delivered. After another week, I did get my meds (I honestly didn't expect them to show up).
Now I'm trying to log in to get a refill and it won't let me use my credentials, and there is no option to reset my password or recover my account. When I select "forgot password", it prompts me to enter my email, sends me a verification code, then asks me to CHANGE MY EMAIL ADDRESS. Why would I want to do that??? I tried selecting that anyway and it sends me ANOTHER verification code, and then asks me to change my email address. This is the most painful online delivery service I have ever used. Anyone else getting ulcers from managing their meds through this system??