15 months into the C4 ST recall and Cowboy still haven't collected my bike (UK) + Stolen replacement
May 2025: recall, told to stop riding immediately. Cowboy said all frames replaced within 2025.
August 2026: No dates or responses from Cowboy.
In between: took 3+ months of chasing to get the Swapfiets loaner they'd offered. £400 on Forest credits covering that gap. Loaner got angle-ground off a rack last week, and that surcharge is on me, they didn't give me the option to get theft insurance and they didn't get it either.
I'm now 15 months delayed and I have to pay swapfiets £220 for a stolen bike even though I told Cowboy I'd have to leave the bike outside as the cowboy takes up too much space in my apartment.
So: 15 months of a bike I'm not allowed to ride, on a safety recall, repair not even started. I've spent over £600, all cowboy's fault.
UK owners have you been contacted? How long? Or is UK just getting deprioritised while mainland Europe gets served?