u/Professional_Leg4624

Is BSA outsourcing phone pre-registration?

I had an interesting/frustrating experience this week. I had my regular mammogram 2 weeks ago and received a callback for additional imaging.

I was told that because they didn't want me making decisions based on finances I wouldn't be asked to pay anything until after this had been filed with insurance.

Yesterday someone called trying to collect $2900 for the imaging. AND tried to send me to the other location and seemed clueless that they are a half mile apart.

I got on the phone with my insurance and got that part straightened out. (cost is zero btw)

The last bit is why I wondered if it is now being outsourced...