u/Proper-Swim-502

Accidentally left some ”photo paper” in the printer after doing a $100 print job. It’s just like some Amazon 8.5x11 card stock with a glossy finish on it, not even legitimate photo paper. My boss printed out 9 pieces of paper on it and had to take it out and print it back out on regular copy paper. Now my boss wants me to pay full RETAIL price for it. That’s already absurd, but they charge $2.50… PER PAGE. So my boss left it suspended in POS and wants me to pay for it when I come to work next, it totals to like $24. I’m in WA and I know employers can’t charge their employees for business losses like that, so they can’t even make me pay for it legally. I would be chill about it if they just wanted me to pay the wholesale cost which might be a few dollars and that would be the end of it, but this is freaking crazy and petty. If I have to fight with them over it, this might be the last straw.

The documents

This happened to anyone else before?

I know you all probably relate to being unreasonably angry at the idiot pickleball players who play on the tennis courts because the pickleball courts are full. Today at my local park the tennis courts were full so my friend and I got a foam ball and started playing on the pickleball courts instead. Do you guys think that’s justified? (It never got to the point that pickleballers were waiting. But what if they were…)

Does anyone else fill up their cups with pens on the registers and then they all get stolen in under a week?

I'm genuinely losing it. 3 times this week we've had somebody not read the directions properly and print out the label for an amazon return at the TSK and just take the item with them. It's annoying but not that big of a problem. However, my boss keeps getting on our case for it. He expects us to watch the kiosk and stop people from doing that. Literally I would have to stare at that thing constantly without breaking eye contact to catch something like that.

EDIT: I'm not even the one at blame for it. I'm just tired of my coworkers getting thrown under the bus and apologizing for it.

I genuinely don't understand how The UPS Store, as a whole, stays in business. They scam over their own franchises so bad that the franchisees only have the choice to charge outrageous prices. How do people still buy stuff from TUPSS when they could just go to a non-TUPSS shipping location, the post office, or a Fedex. I've noticed way more people use Pirate Ship, and I wonder if this is going to become an enormous problem for the business, which it pretty much is already. I feel like the only actual customers are people that either really value the service at your specific store location, or are just really ignorant.

Is there a time of day when you no longer take notaries?

Some idiot the other day called our store to ask us if we could do a notary before we closed, like 45 minutes before closing. She got to the store around 15 minutes later and started using our paper and pens to do the paperwork she hadn’t even started at. By the time she was done, it was 15 minutes before closing and she came over to my coworker for a notary. Thankfully it wasn’t something he had the ability to do so we turned her away. But I wish we had a rule that was like “No notaries past 6:30.” So that we could actually close on time instead of getting stuck with some random hour long notary right at closing.

Just got into playing racquetball with my dad for the first time, playing several times a week. We both have been using the basic HEAD Protective Glasses. I don’t know if they suck really bad, or if it’s just normal to have that much of a visibility issue. My dad has to stop like every point to wipe of his glasses because they fog up, and mine just get absolutely drenched in sweat. Is there better glasses, or do headbands mostly solve the problem. Would love to hear recommendations.

Reading this Reddit thread made me realize how much everyone loves UPS Corporate and how profitable TUPSS is to run. Because of this great praise I decided to open my own business. I happily handed over the $250k to buy a location in the LA area and get it remodeled. However I drained up all my money so I need some volunteers. Would any of you be interested in working 6 40 hour work weeks. I know there’s no pay, but since all of you guys enjoy working for TUPSS, I thought it might just be a good time.

I’m going into my senior year in HS this year. I started playing tennis like 2.5 years ago. I’ve only played 2 legitimate tournaments outside of playing in HS. My WTN is 32 for Singles and 29 for Doubles (singles rating got nuked in my last tournament, I played all lefties and had no prior experience 😭). I have a 3.5-5.5 UTR. I play non-stop and my game is improving rapidly. I’m wondering if I have a possibility of playing varsity tennis at any Division school. If not, where would I rank inside of club tennis teams. I’m looking at colleges such as Idaho State, Grand Canyon, and Central Washington. I’m likely going to end up playing 2 or 3 doubles for our varsity team at my 4a school next year.

Nothing specific happened. I’m just sick of being Amazons customer service and dealing with other peoples problems that make our business no money and we take all the flack for it too. I’m sick of dealing with idiots that can’t find their QR codes, idiots who never have it ready, idiots who haven’t even started the return, even idiots who think it’s a good idea to take a phone call in the middle of their returns and make you wait for them to be done. I even freaking hate the fact that in our area there’s a Rent-A-Center that doesn’t even take Amazon returns like their supposed to and we get customers complaining about how they have to pay the one dollar fee. I’m not even mad at those customers, I’m mad at fricking Amazon for making this our problem and paying UPS corporate more money than we make on the return, even though we do all the labor. I’m so tired of doing happy returns and having to figure out which item is which because people are so unorganized. I’m tired of Spectrum for never helping a single customer in one of their stores and sending them to our stores to complain about them and make it our problem.

Thats all I wanted to say, I’m sure all of you relate.

I worked my last Saturday today after deciding I was done doing it. Today did not disappoint as being one of the most exhausting shifts I have ever worked.

The morning was super slow, we were just chilling out, talking, eating, occasionally a customer came in. Felt like a normal Saturday… until it wasn’t.

Around 1pm this guy calls about trying to stop a package that he dropped off at our store because he got scammed like 3 days ago. I tried to help him out because I know customer service sucks. I was unable to help him myself and just gave him the number. Around 3:30 he comes back in to get my help with it. I try signing him up for ups my choice but it’s getting overly complicated and I don’t want to get blamed for signing him up for a monthly subscription so I tell him to contact customer service and tell them exactly what he wants them to do. This conversation took like 45 minutes while the store is flooded with rando customers.

Meanwhile the trainee takes a customer who is planning on sending about 10 NDA irregular shipping crates of various sizes and weights, the lightest being 35lbs and several reaching over 100lbs. Eventually when I clear out the store of all the customers (which there was a line to the door of), I decide to take over this shipping job since i didnt have much confidence in my coworker since she’s new. All of these shipments took like 1 hour to do and my coworker is trying to deal with all the customers by herself. To this guys credit he was an awesome customer, but it was a real pain in the butt. Eventually we end up finishing that at almost exactly closing (totaled like $10k btw). The store at this point is completely full of customers and my poor coworker who had been trying to keep up had been putting all of the packages incomplete on the table.

Once we clear all the customers out who had been coming in after closing even after we turned off the open sign, it was like 5:10. We spent a good 40 minutes after that trying to finish everything up and close, and had to skip several tasks we needed to do just to get out of there.

Plus, the cherry on top is some idiot put a medical device in a package in the kiosk that beeped like every 10 seconds for all of closing.

We didn’t have to deal with many angry customers, maybe except one, but it was just an incredibly painful 2 hours being stuck alone with the trainee.

I’ve worked almost every saturday, except maybe 4-5 since starting working here back in September 2025. I’m really getting tired of how much work is involved in working Saturday shifts at my store, especially when my boss dumps a trainee on me and it’s even more work than just working alone. I’m just tired of doing it and I’m probably going to ask to be done. I believe I have served my duty and will be retiring so I can have my life back so I can do something on the weekends.

Maybe the one of the least IQ customer interactions I’ve witnessed happened the other day.

My coworker took a customer who was very nice and was shipping a package for somebody she knew. The person who was paying for the shipping had no idea what the cost was gonna be so gave her like $3 or something. My coworker told her that she needed to package it which would be like a $3 polybag and shipping was going to be like $15 for ground.

The lady calls her friend to ask for money and this is where the comically stupid scenario begins.

The lady picks up and sounds like a chain smoker who has just woken up. Her voice is so ridiculous that everyone, including the lady that was shipping for her was having a hard time not laughing. She was completely baffled by the cost of shipping. She explains how she only has like $6 to her name and can’t afford the shipping (I mean that’s real broke). She starts cussing and crashing out. Eventually she declines shipping but she still wants the bag. My coworker explains the bag is $3. She starts cussing him out about not giving her the bag for free since it’s only $3. My coworker even puts a 15% discount on it and she still is crashing out. Eventually the lady shipping who is amused by the situation just hangs up the phone and leaves the store.

Truly an outrageous customer experience. Not so much the stupidity of this lady on the phone, but just how her anger is so muffled by how ridiculous she sounds lol.

Recently the number of people who come or call the store with issues for corporate has been astronomical. Has this been the case for other stores? These people have a problem with a package that wasn’t shipped from or to our store and they decide to call us, sometimes when we aren’t even local to them. What is going on…

Had a customer come in today and start talking to my coworker. My coworker is new so I decided to jump in and find out what the customer was asking for. She was saying she needed to print a label for something that needs to be sent to her from out of state and asked if we could do it for her. I tell her that UPS Stores can’t give that service since we can only handle packages that go through our store location. I tell her she has to go onto UPS.com and create a label. She quickly says,

”I thought it would be better if I talked to a person.”

She said it in a somber and kind of outraged tone, like she was going to cry. Are you okay? she left too quick I couldn’t offer to give her the service number if she needed help with it (God knows we aren’t paid enough to help her with it.)

I know we all like to complain about the bumbling idiots who somehow find their way to the UPS store, even though they don’t seem to have the competence to spell their name or stand in line, but I have a story about a good customer today.

Today we had someone come in with an international going to Bangladesh. He was prepared to pay the actual cost of international and chose one of the options after I gave him the quote. He gave me his details and the address.

The address didn’t include a real street address with a number so I spent some time researching online on what to do and his address was correct. I called my boss to ask about it and he said that we could not guarantee that his package will arrive and we can only send it if he agrees that it is on the customer if the package doesn’t arrive.

The customer was super understanding and he went ahead with it. The rest of the process was super easy because he understood what I was saying and understood the process more than 95% of customers. He paid and went on his way.

These are the customer interactions that I enjoy. I know that internationals can be a tedious process, but I don’t mind if I can do my job uninterrupted by stupidity.

Thank you for being a good customer

Ive been working at TUPSS for over 10 months now, and I am pretty well versed with everything that involves working at the store. This is my first ever job, so I have nothing to compare it to. Is it especially bad working as a TUPSS employee, or is it the same anywhere you go (specifically asking about customer service jobs.) I have always theorized, but don’t know if it’s true, that UPS customers are especially bad because of the introduction of free shipping by many companies, and it trickles down into entitlement and a general unwillingness to pay for anything involved in shipping. Is this accurate?