How do I report GOOD behavior from a driver?
I avoid FedEx whenever possible because they are the only local carrier who I consistently have problems with.
I literally have multiple signs on my fence pointing deliveries through the side gate, in English and Spanish, with big arrows.
It is FASTER for them to use the side gate.
Yet they constantly walked around to the front gate, looking at the signs, realized my front gate is zip-tied closed, then either walked back to their truck with the package or dropped it over the fence into the drainage ditch(where it cannot be seen from the house or the street).
I have literally had to pay a contractor to dig out the drainage pipe, because a package was dropped in the ditch while it was raining and it clogged the pipe in a way that we couldn't unclog.
I have gone to different stores when I found out that they only use FedEx. That is how much of a problem it has become.
Today?
I saw the truck and the delivery guy walking to the fence and immediately started toward my front door. By the time I stepped outside he had seen the sign, and walked over to the side gate.
I was shocked, and told him so.
I explained the issues I had, he said this was a new route for him.
We shook hands and smiled as he walked away back to the truck.
This was the first POSITIVE interaction I have had with FedEx in over a decade, and I want to report it. However, I'm having trouble digging through the web of contractors/subcontractors/LastMile/Etc that FedEx uses.
How do I actually find the shop/garage/whatever that the delivery guy is out of?
All I can find is the single distribution hub in my state.