Never buy glasses from the meta store
Hello all, i just wanted to share my experience buying the meta rayban scriber optics from the meta store as it uas been an absolute nightmare.
To start off last year i bought the rayban meta wayfairers and have liked them so far so when it was time for new glasses i decided to get the scribers. I received them and immediately noticed a loud popping/rattling from the speakers I contacted meta which is very difficult as they have almost no line of communication id you do not have an account and they told me to contact luxottica rayban to get them warrantied after about 2 weeka of back and fourth i got my new glasses and put them on and had the exact same problem but worse.
At this point im extremely frustrated so i ask for a refund. Meta informs me to contact rayban after a 45 minute phone call and several emails they tell me to kick rocks and contact meta. I ckntact meta and they inform me since i warrantied my glasses thwy need to escalate the case. After 6 weeks 15 emails asking me to repeat information they tell me to contact rayban and my glasses are out of the refund window wven though ive been getting customer support since i bought them
I informed them i contacted rayban and i dodnt want another warranty pair and thay i put in the request dor a return weeks ago and theyve just been handing me off agent to agent and now they say theyll contact me in 5 business days
Tldr: If you buy meta glasses be sure to buy them directly from rayban as meta support is abysmal and note that scriber optics glasses may ir may not have audio issues