8 Year Account Permanently Locked + Device Banned, Has Anyone Had Success With Pre Arbitration?
I had my Snapchat account for about 8 years and on September 18 it got permanently locked for sexual content involving a minor. For context, it was sexual content that I understood to be legal, and at the time I genuinely didn’t know that sending it was against Snapchat’s rules. I know that now, and I wouldn’t send anything like it again. I’m also not saying I shouldn’t have gotten any punishment. I would’ve understood a warning, strike, temporary suspension, etc. I just think permanently banning an 8 year account and device banning my phone immediately was extremely harsh, especially when I didn’t know what I sent violated their rules. I appealed and explained the situation, but they denied it. After that I went through their Terms of Service and on September 21 I sent Snap’s Litigation Department a Pre Arbitration Demand by certified mail. Their terms give 60 days for the dispute resolution process before you can move on to arbitration. It’s October 4 now and I haven’t heard anything back yet. I’m probably going to follow up around the 30 day mark if they still haven’t responded. Has anyone here actually gone through pre arbitration with Snap over a permanent account/device ban? Did they respond to you, how long did it take, and did you ever get your account or device unbanned?