Locket out :(
My app suddenly refused to let me log in, claiming I had "no internet connection"—which was a complete lie since my connection was perfectly fine. Then, out of nowhere, it hit me with: "Your account activity is abnormal and has been deactivated."
I have already contacted your support, but all I get is the same useless, automated copy-paste response: "your case has been sent to our expert team". Meanwhile, absolutely nothing happens, and I am stuck with a completely bricked, useless LUBA that I paid a fortune for!
This is an absolute joke. It feels like a horrific deja vu of how Bambu Lab treats their customers. Mammotion has literally disabled a product that I own!
The issue is almost certainly a false positive in your security system because I used the Home Assistant integration, meaning two different IP addresses were communicating with the server. Instead of handling this professionally, your automated system just locks paying customers out of their machines with zero warning and zero immediate help.
I have never experienced such terrible customer support in my life. You have locked me out of my own mower. Unban my account immediately.
Account Email: (Will provide via DM to official staff)
Mower Serial Number (SN): (Will provide via DM to official staff)
