Check if your tickets are transferable before selling them...
What an absolute nightmare. I didn't check if my Tyler Childers tickers were transferable before I sold them, but there was no way I could get to the show. My stupid brain thought, "Well, Stub Hub is THE platform for reselling tickets," not realizing that you can now only sell the tickets for some shows via Ticketmaster. I posted them at face value.
I had to call customer service several times (888-404-2183, the number on the site isn't correct), and every time the agents were actually really helpful. I was able to send the buyer a temporary login to my Ticketmaster account (DELETE YOUR SAVED PAYMENT INFO IF YOU DO THIS), and there was a login to my account from elsewhere in the country, and the tickets were marked as scanned. I also asked for an email from an agent confirming that I had taken all of these steps to transfer the tickets. Boom. Problem solved. Right?
Wrong! I continued to get automated nastygrams from StubHub stating that the sale was canceled and woke up to an email saying they charged me $189 for an unfulfilled order. WHAT THE FUCK. I submitted a dispute, then called again, THEN was told that the dispute process takes 30-45 days. I asked to speak to the manager (Karen energy, I know, I know), and was told that they would tell me the same thing.
Sooooo in short, fuck Stub Hub, do your research, and don't panic sell tickets when you realize you can't make a show.