u/Public_Fix_6713

Image 1 — Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund
Image 2 — Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund
Image 3 — Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund
Image 4 — Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund

Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund

Ordered off the app to use my points and as soon as I ordered I realized I sent it to the wrong store. I didn’t see an option to cancel on the app so I immediately called the store I ordered to and asked if they could cancel it. They said they couldn’t do anything on their end and I would have to contact customer support. They thanked me for letting them know then I promptly sent the support team a ticket through the app. This was our email thread. Cannot believe this is their resolve!!!

u/Public_Fix_6713 — 8 hours ago