



Accidentally ordered to the wrong location, cancelled, never picked it up, but they refuse refund
Ordered off the app to use my points and as soon as I ordered I realized I sent it to the wrong store. I didn’t see an option to cancel on the app so I immediately called the store I ordered to and asked if they could cancel it. They said they couldn’t do anything on their end and I would have to contact customer support. They thanked me for letting them know then I promptly sent the support team a ticket through the app. This was our email thread. Cannot believe this is their resolve!!!