Title: AT&T is asking me for a $103 bill as proof of the quote — but the $103 was given to me during the sales chat. How am I supposed to provide a bill that never existed?
I’m dealing with an issue with AT&T and wanted to see if anyone has experienced something similar.
I switched four lines to AT&T after a sales representative quoted me a monthly price of approximately $103. I relied on that price when deciding to leave my previous carrier, and I also encouraged three other people to move their lines because I genuinely believed that was the offer being presented to me.
After switching, I was told that the approximately $103/month price was actually for an AT&T Business account. I was never told this before agreeing to switch, and I believed I was signing up for a personal account.
I have the chat transcript from the sales interaction as evidence. The chat also includes a conversation with the sales representative’s manager, who confirms that the ~$103 price was for a Business account.
Now AT&T is asking me to provide a bill showing the $103 price before they can consider honoring it.
This doesn't make sense to me because the $103 was a quote given to me before I became an AT&T customer. There was never an AT&T bill showing $103. The chat transcript is the documentation I have showing what I was quoted during the sales process.
I’ve explained this to AT&T and asked them to review the chat transcript as evidence of the quote.
I have made multiple attempts to resolve this directly with AT&T and have now filed an FCC complaint.
My question is: How am I supposed to provide a bill for a price that was quoted before I became a customer? Shouldn't the sales chat itself be considered evidence of what I was quoted?
Has anyone dealt with something similar with AT&T? If so, how did you get it resolved?