Chase Sapphire Reserve - misleading rewards and poor customer service
Has Chase Sapphire Reserve customer service declined since the annual fee increase?
I’m curious whether other Sapphire Reserve cardholders have had a similar experience.
I recently used Chase’s The Edit to book a hotel stay. I paid in full for two nights, which I understood to satisfy the requirement for the $250 hotel credit, and I stayed at the hotel for four nights total. Chase is now refusing to provide the credit.
What has been even more frustrating is the customer service. I called and requested assistance but never received a callback. I called again and specifically asked for a supervisor to walk through the reservation process with me so I could show why I believe the booking process is misleading. Instead of a call, I received a form letter.
With the significant increase in the Sapphire Reserve annual fee, I expected the service level to improve, not decline.
Has anyone else had problems receiving The Edit credit or getting a meaningful response from Chase? If so, how did you get it resolved?
At this point, I’m seriously considering canceling the card.