r/ChaseSapphireReserve

Is there a specific hotel I have to book or will it work for all hotels?

CSR run around.

Trying to transfer points/status to Southwest and Marriott. Both missing my middle initial. I request name change from Chase. When they send Docusign the only number to ‘verify’ and even access documents is an old landline number that I haven’t had for a decade. I have called everyday for the past 5 days. Nothing.
My profile on mobile has been corrected to a single number but whenever they send the new link it still shows landline and I’m not able to verify to open the documents and submit a formal name change.

I need to use my points and benefits and I am closing this card after I use them all bc Chase has no answer on how to accomplish this task.

Suggestions to make the most out of points w my travel partners?

I signed up two days before the newest SUB was increased from 125K to 150K. I have read about others being granted an offer match for a new sign up bonus within a certain grace period, but I have been denied multiple times. Anyone heard of someone being successful with this newest bonus?

I saw a post that CSR cardholders are eligible for 10X points using Paze to pay at certain vendors but I'm not seeing it anywhere on my Chase portal. Is this something that needs to be opted into? Any advice would be greatly appreciated!

Hello,

I was wondering if the edit credits apply at the time of purchase or when the booking is. For example, I want to book now for a stay in Feb 2027. If I wait until after July 1 this year to book my second stay (March 2027), will I be able to use the second $250?

Self explanatory, trying to stack with my yearly edit credit..do I have to make a separate day booking at the same hotel in order for IHG credit to kick in?

I understand the edit requires a two day minimum visit in order for that specific promo to kick in, im asking specifically about IHG

For example edit booking 7/4 and 7/5,

Then book at the same place for 7/6 at a competing IHG/edit place and the ihg credit kicks in?

TIA

Sorry if this has been asked already, but can you buy a gift card online for the dining credit, or do you have to physically be at the restaurant? The restaurant in question uses a third party gift card system and takes me to a hospitality gift card website. Thanks for all the help!

I booked a hotel in Las Vegas (Edit property) for 7/1 through 7/3 stay for $499. I got the $250 refund for using an edit property and this eligible for free cancelation until end of June. I was not aware of the price match guarantee within 24 hours of booking as this booking was made in April.

Now when I am checking the hotel price on Chase (same deal) and the hotel’s website, both prices are significantly lower than what I paid.

If I cancel the booking and make the booking again, will they take back the $250 credit and then give it again to me?

Advise needed folks!

CSR’s $300 travel credit is the easiest card benefit - no portal requirement, no activation, no hoops to jump through. Just charge a travel related expense and it is automatically credited.

However, it is beneficial to plan which expenses will receive the credit. Why? Because you do not earn UR points on the $300 credit. Given the UR multiplier for different categories, you could lose out on UR points.

Example, got an upcoming trip and you have not used the travel credit - purchase 1x travel items first (museum tickets, train tickets, tours, etc.). When you have charged over $300, then book air and hotels. That way you will receive the 4x or 8x (depending on if using portal) UR points.

I didn’t think of this my first year with the CSR but I did this year. Hope this is helpful.

I made an Away purchase on 5/14 when I could see the coupon, but I can’t see it in the app now? I haven’t had a credit apply yet. It said the expiration of the offer was 5/20, but now I’m worried that I got rug pulled.

Hi all, did some searching on here before posting and just wanted to ask. I had a CSR card back in 2016 and cancelled it around 2018. When I originally had this card they didn’t have that rule where it was “if you had this card at all in your lifetime no bonus”

I’m thinking of getting a travel card and signed up and got to the screen that said before proceeding, you will not get SuB, continue or cancel application.

My question is, is it worth it still out of all other cards that have SUBs right now? Should I go with Amex plat? Just want to get some insights as I don’t qualify for the sub on this card.

I appreciate any insight as I have not had any travel cards before. I do have sapphire preferred. Not worried about approval chances

I have both the Chase Sapphire Reserve and Sapphire Reserve Business cards, so I specifically booked a luxury Boston hotel through The Edit by Chase Travel in order to use the premium hotel benefits tied to the reservation.

To qualify for the benefits, I booked a nonrefundable rate through Chase Travel.

A few weeks later, I noticed that the exact same room and stay had dropped in price by nearly $700.

Given the size of the difference and the premium positioning of The Edit for Sapphire Reserve customers, I contacted Chase Travel expecting at least some type of reasonable review or adjustment. Instead, I learned that Chase now has a fairly narrow and restrictive price match policy that effectively did not apply in my situation.

I escalated the matter to the Chase executive office and found that process disappointing as well. Ultimately, the only meaningful assistance came from an empathetic Chase Travel supervisor who provided a courtesy points credit, which I appreciated.

What left the worst impression was the structure of the incentive itself. The Edit benefits effectively encouraged me to book a nonrefundable rate through Chase’s ecosystem. Had I booked a refundable rate elsewhere, I simply could have cancelled and rebooked after the price drop.

Instead, using Chase’s premium travel platform left me locked into a dramatically higher rate with very little flexibility or meaningful protection when the market price changed substantially.

For me, the issue is not only the money. It is that the overall experience fell well short of what Chase markets to Sapphire Reserve customers as a premium travel experience.

Curious whether other Sapphire Reserve cardholders have encountered similar situations with The Edit or Chase Travel pricing after booking luxury hotel stays.

For example, is there another card that you use to get 1.5 or 2 back vs 1 on some transactions? Or some other card because of some benefits you don’t get with the CSR?

I have CSR Business. So, I've been using Price Match for a couple months now and have used it successfully several times (have never had a denial of a price match so far). And, I'd like to share my observations and tips to the majority of you who have the personal CSR and are just getting price match (or will soon get it).

1. Nowhere in the terms does it explicitely say that if you book a prepaid (ie. The Edit) rate on chase, the competing rate must also be prepaid. Both of my successful The Edit pre-paid price match requests have been using competing pay-later rates. Even though the terms do say "exact same cancellation and refund policies", which could be interpreted to mean that a cancellation of a prepaid reservation is different than a cancellation of a pay-at-hotel reservation, Chase doesn't seem to be interpreting it this way. I believe it is because, for The Edit hotels, their cancel-by date seems to be the date that other sites use for the "pay at hotel" rate. So, nobody else sells a pay-now rate with a cancellation date that's the same as Chase's The Edit rate. So, denying a price match based on this would be a good reason for someone to start a class-action lawsuit for offering an "impossible" price-match program.
2. When looking for a competing rate, pay special attention to these two things: 1) the text used to describe the room. Exact match is best, 2) The cancel-by date
3. Expedia usually has the exact same room name and descriptions as Chase (I think Chase pulls it's data from the same place). So, when Expedia is close to the best rate, use their site as the price match so Chase can't find some minor difference in the room description. But I have used other sites successfully too. Expedia seems to be the most "compatible" though.
4. Always book a refundable rate on Chase if you're going to request a price match. That way, you can cancel it if Chase denies your request, and rebook on the cheaper site.
5. I noticed that many sites (including Chase) have a time of day on the "cancel-by" date. The price match rules don't seem to take that into account. As long as the cancel-by date is the same, they don't care about the time of day.
6. As stated by many others, in regards to The Edit bookings, the competing rate does NOT have to include free breakfast. In fact, if it does include breakfast, that would make it in inelligible rate according to the terms.
7. You MUST pre-pay the room if you're going to request a price-match. Pay-at-Hotel bookings are not eligible.
8. Always use an incognito window and do NOT log into your account to get the price match rate. It needs to be a rate Chase can verify without logging in. Sorry, this will exclude Costco I believe.
9. Chase will refund you the base rate difference. They won't refund you any extra taxes you paid based on chase's higher rate.
10. If you cancel your reservation after Chase approves a price-match, Chase will just subtract their price match from the amount refunded.
11. If you book a The Edit reservation with just $250 on your CSR card, and the remainder in points, and then get a $200 price match, you'll still get your $250 The Edit credit AND the $200 price match, much like other double-dipping things Chase allows.
12. Now that Chase has Price Match, it makes The Edit bookings a HIGH value even when you've already used up your $500 The Edit Credit (especially if you use points boost). You get the BEST refundable rate out there by just filling out a very simple form, and get free breakfast and $100 on-site credit. Only special member-only rates like Costco, of for people with hotel status which already gives free breakfast would be an exception. So, please stop complaining about how The Edit is worthless.

Share any other tips you may have discovered based on your experiences.

Did I miss a memo that Chase no longer counts certain travel purchases as valid for 3X points?

I’ve had the CSR since it first launched and I’ve never kept a close eye on which purchases get 3X but in the last week I’ve made two purchases that I assumed would get 3X but haven’t. One was for train tickets on the Eurostar and the other was a deposit for an MSC cruise. Both are pretty obvious “travel” purchases but neither have the 3X.

What am I missing? Did something change when they reworked the card last year that restricted the travel category to the point where trains and cruises no longer count?

I recently moved from Amex Platinum to Chase Sapphire Reserve and wanted to share honest feedback based on daily usage.
Overall I like the direction, but there are a few things that could be improved:
1. Peloton credit
Too niche
Would be more useful as Planet Fitness or Crunch membership
2. Lyft credit
Not very useful anymore in practice
Could be better used as DoorDash or Uber One credit
3. DoorDash credits
Too fragmented ($10 + $10 + $5)
Should be a single flexible monthly credit
4. Daily subscription benefit
Would love something like YouTube Premium, Amazon Prime, or Walmart+
5. WHOOP partnership
Annual membership would be ideal (not monthly credit)
Would help long-term engagement
6. Apple benefit
Should allow flexibility as statement credit
Doesn’t work well if you already have Apple One