Klarna, Please Review My $5,000 Fraud Case,I’m Being Left to Pay for Services Never Delivered
Klarna, I need someone to actually review my fraud case. I’ve been going in circles for weeks.
I financed a $5,000 Tristan Trades|Only Profits Investing LLC mentorship program through Klarna, and it has turned into what I believe is fraud.
The merchant has now stopped responding completely, refuses to issue a full refund, and there is no mentorship program or service being provided anymore.
Since purchasing the program, I have discovered that the merchant was removed from the Kajabi platform due to deceptive practices. I also found that the merchant was removed from another platform, Whop, for policy violations. I have screenshots documenting both removals.
I filed disputes with Klarna, but both were closed based on evidence submitted by the merchant that I believe is false.
Here’s what I have provided to Klarna:
Contracts that contain no legal signature from me and no legally binding acceptance.
Proof that the merchant never disclosed the Terms & Conditions, refund policy, or cancellation policy during checkout.
Confirmation from Kajabi that the Terms & Conditions checkbox was intentionally disabled during checkout.
Screenshots from Kajabi showing zero scheduled or completed mentorship sessions, proving the services were never delivered.
Confirmation from Kajabi supporting what the portal shows.
Despite all of this, every time I contact Klarna Customer Service or the Complaints Department, I’m told there’s nothing they can do because the dispute has already been closed. I keep getting transferred from one department to another, and no one seems willing to actually review the new evidence.
As a consumer, I trusted Klarna’s buyer protection. Instead, I’m left responsible for a $5,000 purchase for services that were never delivered by a merchant who has now been removed from multiple platforms for violating their policies.
Klarna, if anyone from your team is reading this, please escalate my case and have someone actually review the evidence instead of relying on the merchant’s false claims. Buyer protection should protect consumers from situations exactly like this.
Has anyone else experienced something similar with Klarna? Were you able to get your case reopened after providing new evidence?