

My FireTV home button wont work
hey yall, I’m having some technical difficulties and some help would be greatly appreciated.
Ive had an amazon firetv for a few years now, and just about a week ago I tried to do a hard reset to clear the whole thing and re-sign in under my account. Unfortunately, the start up screen will not allow me to connect to my remote, I can select the language on the first screen, but when I get to the second screen (the one that asks you to press the home button and connect your controller to the tv) it wont work.
I thought it was an issue with my remote, so I bought a new one, and the new one does the exact same thing: works to select the language, but won’t work for the home button. So it isnt a controller problem.
Ive already unplugged the Tv to reset it, is there something Im missing? Every other button is responsive except for the home button. And I swear the home button was working before I reset the Tv!
Thank you in advance, I attached some pictures for clarity.