The Gemini BTC Personal and Business Credit Card (my experience)
I honestly like the card and the perks, the lack of an annual fee but the customer service is by far the worst I've ever experienced. I've had the personal card for 18 months and the business card for 7 months. I travel between the US and Mexico every month of the year and I travel throughout South/Central America quite a bit as flights are really cheap.
My cards sometimes wont work at airports and restaurants and there is no explanation or reason. Calling customer service or emailing them is the reason why I'm considering canceling both my cards in a few months.
I never received my business card bonus and no one responds to emails and calls go nowhere. I had to ask about my personal card bonus 5 times before getting it.
The Gemini platform is another issue. I changed my email on the app but when I call, they tell me I need to go to the website and change it. I sent them screenshots showing that my email was already updated and the email they sent me when it was updated. They told me I needed to send those emails from the old email address.
This company is growing fast and I think they just don't card about the finer details.
I had 1 dispute and the process was so long I forgot about it. They sent me an email today saying it was resolved 2.5 months later. They never asked me questions or provided any follow up. I think they aren't serious about running a credit card business and their customer service is so bad it's running away people who gave them a chance.
I'm making this post to warn people who are thinking about the personal or business card. I just got the Amex Blue Cash Business (2x on everything) card to replace my Gemini Business Card (1.5% on everything). The major downside is I'm screwed when it comes to foreign transactions however I know Amex will answer the phone and help me in a pinch.
I will replace my Gemini Personal Card in the near future if things don't get better but its been a long time and my patience is wearing thin.
Both cards are amazing however if you ever need anything - Good Luck