r/Gemini

Gemini froze my account after flagging an LTC withdrawal. I answered every question they asked immediately and told them I no longer wanted the withdrawal to go through.

They initially said their team was reviewing it, but it’s now been over 2 weeks and they haven’t responded to any of my follow-up emails. I even opened another ticket and they just redirected me back to the original one.

No timeline, no update, nothing. Meanwhile I can’t properly manage my own LTC while the price moves.

I understand reviewing a flagged transaction, but 2+ weeks with basically zero communication is ridiculous.
Anyone else deal with this? How long did it take to get your account back?

Never had issues in the past. Try to withdraw to storage this weekend and I keep getting weird errors. “We couldent confirm this withdrawal amount”? No open orders or pending deposits. Won’t let me withdraw since I tried on Friday the 14th. Anyone else having issues?

I honestly like the card and the perks, the lack of an annual fee but the customer service is by far the worst I've ever experienced. I've had the personal card for 18 months and the business card for 7 months. I travel between the US and Mexico every month of the year and I travel throughout South/Central America quite a bit as flights are really cheap.

My cards sometimes wont work at airports and restaurants and there is no explanation or reason. Calling customer service or emailing them is the reason why I'm considering canceling both my cards in a few months.

I never received my business card bonus and no one responds to emails and calls go nowhere. I had to ask about my personal card bonus 5 times before getting it.

The Gemini platform is another issue. I changed my email on the app but when I call, they tell me I need to go to the website and change it. I sent them screenshots showing that my email was already updated and the email they sent me when it was updated. They told me I needed to send those emails from the old email address.

This company is growing fast and I think they just don't card about the finer details.

I had 1 dispute and the process was so long I forgot about it. They sent me an email today saying it was resolved 2.5 months later. They never asked me questions or provided any follow up. I think they aren't serious about running a credit card business and their customer service is so bad it's running away people who gave them a chance.

I'm making this post to warn people who are thinking about the personal or business card. I just got the Amex Blue Cash Business (2x on everything) card to replace my Gemini Business Card (1.5% on everything). The major downside is I'm screwed when it comes to foreign transactions however I know Amex will answer the phone and help me in a pinch.

I will replace my Gemini Personal Card in the near future if things don't get better but its been a long time and my patience is wearing thin.

Both cards are amazing however if you ever need anything - Good Luck

i have recently started ai video creation with help of gemini is there any alternatives where i can create for free ?

My account doesn’t have any tax forms for 2025. Has anyone else had an issue where there should have been forms generated but none exist? Anyone know why, what to do about it?

'The bank account information provided could not be verified for credit card payments. You will receive an adverse action notice with more information regarding this decision.'

https://preview.redd.it/49wivvyfg1ih1.png?width=952&format=png&auto=webp&s=f80dbccba0fccdbda1752e33e9aad17db2f438fb

What is this 'adverse action notice'? I haven't had a balance on my card for a while, it's been 0 btw not sure if that affects anything or not