r/Gemini

Hey everyone, I’m sure a bunch of you got that email from Gemini about the credit card rewards glitch from May 8-11. They claim they "overpaid" crypto rewards and are now withholding future rewards to reclaim the difference. On paper, they make it sound like no big deal… just balancing the USD ledger. But if you actually look at the math and the recent price drop, we are getting absolutely squeezed.

Here is exactly why we're losing out based on how they are handling this:

The Volatility Trap: Why You're Losing Out

they gave us the rewards between May 8–11, Bitcoin's price was higher. Let’s look at how the dollars-to-crypto math works in both directions:

• The "Overpayment" (When BTC was High): If they accidentally gave you an extra $5 worth of Bitcoin when the price was high, you actually received a smaller absolute fraction of a Bitcoin (fewer sats) for that $5.

• The "Clawback" (Now, when BTC is Low): Since they are withholding a flat $5 worth of rewards from your future purchases today while Bitcoin's price is lower, that $5 represents a larger absolute fraction of a Bitcoin.

The Bottom Line: By fixing a flat fiat dollar amount instead of adjusting the exact amount of crypto tokens (sats), they are withholding more actual Bitcoin from us today than the "extra" Bitcoin they mistakenly gave us a week ago. If they were being completely fair about a crypto-native product, they should be calculating the mistake in BTC volume, not USD value. By doing it in USD during a market dip, you end up net-negative on your total Bitcoin balance once the dust settles. Check your statements. They are essentially shorting us on sats because of their own engineering glitch.

Maybe I’m missing something here, but I keep seeing people frustrated about getting denied for higher credit limits on the Gemini card and I realized I’ve kind of worked around it by just making manual payments throughout the month.

I have autopay set up for the statement balance/minimum, but if I use a decent chunk of the card, I’ll just throw payments at it early before the statement even closes. That keeps my available credit much higher instead of waiting for the due date.

So even without a CLI, I’m basically recycling the same limit multiple times a month.

Not saying this solves everything, but it’s definitely helped with flexibility and utilization on my end. Am I overlooking something obvious or are other people doing this too?

1.5% + Spread on regular account

1.2% Taker / 0.6% Maker on ActiveTrader

I'm fairly sure these are the highest fees of all major U.S crypto exchanges. Are you guys still trading here? How do you justify these fees? Maybe I'm missing something.

ticket id: 6285190
So back in December Gemini killed Authy 2fa integration. That's when I lost access

initially contacted gemini in April hoping for a quick fix. Since then it's been an absolute nightmare. I've sent identity verification photos four times. Every single time I jump through their hoops, they come back with something new: retake the photo, proof of address, etc

May 4 they supposedly removed my passkey and told me to log in within 72 hours via SMS. Except the code was going to my old number. So then I had to go through the whole verification circus AGAIN just to update my phone number. May 12 they confirmed it was updated. Still can't log in

https://preview.redd.it/yjv94hsopw0h1.jpg?width=1299&format=pjpg&auto=webp&s=0bec8bf85e21e12020f09d6585319bd9c5da208c

Filed CFPB/BBB complaints at this point. I just want access to my account and my money

When I opened my card last July I got a $6500 credit limit, since I asked for an increase once, don't recall the date, and got a $500 bump up to $7000 total. Saw that I could ask for another increase this morning and was declined with a FICO score of 797. I've had over 20+ credit cards with No late or missed payments ever and I've never been denied a credit increase until now lol

Its been a Month tomorrow since my account has been "Locked down" (we'll say) from April 12 to now May 11th, I provided all the information Gemini Team member (Wilmer) requested, the selfie containing hand written Date, [**specialcode**] and Goverment issued license used to create account. ive stopped hearing back from the exchange team members for 2 weeks now, my account has remained "locked down" and i would like this to be resolved and my account access to be restored. Thank you.

What is going on I can’t withdraw anything I tried on the app it keeps going back forth with the pages so I tried to website and it tells me your transfer requires additional review by our team. Like what is going on???

Hi I need help, I cant make withdrawals on my fully verified gemini account.

I opened a ticket as well. Im posting to reddit so hopefully I can get this resolved as fast as possible.

My ticket number is 6322991. Need help asap thanks.

Have hope people. My account was fro**n for no reason on 2/25/26. After multiple complaints and unanswered tickets I finally filed a formal with the SCC and one day later I am active and free!

Every time I ask Gemini to assist with refining an email and it responds by throwing the output into a Gmail framework I cringe. The random emails it pulls into the to: and cc: fields are often horribly off base, and I shudder to think of what would happen if that email was accidentally sent. It's wild that Gemini assumes I'd be just fine sending off an unvetted email inside Gemini vs simply copying and pasting back into Gmail. Just curious if others have the same opinion, or if I'm just the old-school outlier who still likes to send emails using an actual email client.

For context I have been happy with Gemini for the last decade or so. This March I made a payment for my credit card on the due date. Magically my payment was posted a day later and they charged me late fees and interest. I always paid full balance and on time for the last 5 years I had the card. Called them and they said they can't do anything. So I cancelled my card and withdrew all funds from the exchange. Stay Away. Wifey missed the date completely on the Apple card called them and they returned interest and all fees for comparison. Gemini Trash

My girlfriend just came home from Mississippi and said that one of the restaurants she visited said they are not taking Gemini or another card that was an off major brand starting with the letter C. Does anyone know anything about this? Any reason why this might be happening? I know Gemini is sort of hit or miss in terms of reviews.

Opened my account a month ago, uploaded all the required documents and funded the account with bitcoin. These fools freeze my account and do not respond to emails. It’s been 4 weeks now and they can’t get this sorted. Completely holding my money hostage

With customer service dwindling and Gemini as a company starting to struggle a little financially I’m not sure what the feasibility of it staying open is. I love the credit card, but I’m not sure how long they can sustain this.

Where are the decent tokens that people would actually buy? Where is HBAR, CARDANO, ALGORAND, TON, etc?

Instead we have a ton of shtcoins like: popcat, chillguy, and bonk...

Make it make sense to me.

Like the title says. My card number was compromised in the beginning of the year. Immediately locked the card and requested a new number when I saw the fraudulent charge, then disputed the charge (early Feb) just got email today saying they ruled in favor of the merchant. In order to proceed with a further appeal i’m required to submit “proof” and get a police report. As of now i’m on the hook for a pretty big fraudulent charge and I’ll be paying all the interest until the appeal gets resolved in possibly another 90+ days. This is horrible CC service IMO as in the past with other cards it’s as easy as reporting fraud and getting a new card issued with no problems or issues and not being on the hook with a large charge. This card is a Mastercard world elite so i’m not liable for any fraud (per the card member agreement) didn’t expect to have to do a lot of legwork to resolve this issue. (The charge was across the world) I like in the USA and made a local purchase 30 minutes prior 😂😂😂. Customer service seems to be incapable of getting me in touch with the dispute department until I escalate the appeal. Will filing a complaint with the FTC be any help? Thanks!

When did this happen?! There is ZERO customer service. My funds have been held hostage for months. Unable to transfer in/out. All KYC completed and had the account for years.

WTF is going on over there?