▲ 10 r/Gemini
6 months locked out
ticket id: 6285190
So back in December Gemini killed Authy 2fa integration. That's when I lost access
initially contacted gemini in April hoping for a quick fix. Since then it's been an absolute nightmare. I've sent identity verification photos four times. Every single time I jump through their hoops, they come back with something new: retake the photo, proof of address, etc
May 4 they supposedly removed my passkey and told me to log in within 72 hours via SMS. Except the code was going to my old number. So then I had to go through the whole verification circus AGAIN just to update my phone number. May 12 they confirmed it was updated. Still can't log in
Filed CFPB/BBB complaints at this point. I just want access to my account and my money
u/cam_and_mum — 10 days ago