Shop is being threatened.
Finally happened where Printful’s delays on creating & shipping the product has caused me problems on my Etsy, and I’ve now lost my star seller status due to their failure to deliver products.
I’ve had 3 orders still waiting fulfillment since June 20th, it’s now July 2nd & they haven’t even started printing the shirts.
Every customer service agent tells me “7-9” days, but we are now almost 3 weeks out and they haven’t even touched the order, worst they refuse to change the order to US warehouse and still insist on printing this out of the delayed Mexico warehouse, because the order is to be shipped to California.
What do I even do?
I know I can just cancel the orders but that ruins my own business & personal reputation, and Printful gets away with just not fulfilling my orders.
I had orders placed AFTER these ones completed.