r/printful

I placed an order on 20th June with promised delivery 29/30 june? I contacted their suport on 2nd and 3rd July raising the topic that it hasn’t been shipped as DPD made investigation and confirmed that they haven’t received instryction to pick up this order. However, support states that it was shipped. Now printful asks to wait till 7th July.
MOST funny thing, i called the FB page number and received welcoming ‘ALO’ 😂😂😂i explained problem and the lady asked where did I get phone and dropped the phone without any explanation 😂😂😂
I even offered to support that I can pickup order myself but they are like AI after AI 😂

Finally happened where Printful’s delays on creating & shipping the product has caused me problems on my Etsy, and I’ve now lost my star seller status due to their failure to deliver products.

I’ve had 3 orders still waiting fulfillment since June 20th, it’s now July 2nd & they haven’t even started printing the shirts.

Every customer service agent tells me “7-9” days, but we are now almost 3 weeks out and they haven’t even touched the order, worst they refuse to change the order to US warehouse and still insist on printing this out of the delayed Mexico warehouse, because the order is to be shipped to California.

What do I even do?
I know I can just cancel the orders but that ruins my own business & personal reputation, and Printful gets away with just not fulfilling my orders.

I had orders placed AFTER these ones completed.

My apologies, rant incoming...

I have been using Printful for a little over a year. Everything was honestly smooth sailing for awhile and I was really happy with the service. However in the past couple of months it has just gone to shit. When I first started I did have some minor issues like prints being of center, a customer being sent a damaged print and some "lost" in transit issues. It happens, no big deal. All of these issues were quickly resolved by customer service and they were always very nice and helpful.

This has completely changed. I just got off of a chat with a customer service agent who was basically talking to me like I didn't have the ability to read what was in the dashboard. Is all of the customer support AI now or something? I mean I know that Sparky is a bot but the customer service "person" I chatted with was replying like an actual robot and not answering my questions. It was bizarre and honestly frustrating.

Not to mention the mess-up with the double credit wallet overcharge thing that they made all of us figure out on my own. I couldn't get customer service to give me any answers on that either.

I am just fed up at this point because there seems to be more frequent issues happening and the customer service seems to be almost non-existent if you can even get any help at all.

I don't want to have to move all of my designs over to a new printer but I am seriously thinking about it. I have already put a lot of time and effort into setting up my designs with Printful. I would however be open to any suggestions for better POD services if you have moved away from Printful.

I signed up for Printful a while back when I started making all my designs in Printful, and at first they were pretty good about responding to emails. Then I placed a sample order with them, and a few items were printed incorrectly. One was damaged, and one just never arrived. They gave me a store credit on some of the ones that were printed incorrectly, and they said they would do the same on the damaged one, but they never did. And then there's one that still has not arrived. It's been well over a month. I've been writing to them about it to see if I could at least be refunded or have it sent, and they're just ignoring me. I'm about to launch my store with Printful merchandise, and I'm a bit concerned because, do they just abandon their customers like this when you're about to start selling products? I'm looking into a couple other print-on-demand companies, but I already set up my store with all the Printful products, so it's obviously a big inconvenience if they bail on me now. Has anyone else had a similar experience to this?

I have a series of POD shirts that I am designing and selling on my own website (not Etsy or Amazon). I have the start of traffic - about 500 unique visitors a week. I have other things on the site like a blog and some learning tools, so the traffic isn't necessarily targeted towards the shop, but I feel like I'm getting enough traffic that there should be more interest in the shop.

With that being said, I'm having a hard time getting the site visitors to actually buy something. I've gotten feedback from numerous people in person that they like the designs.

Is Facebook Ads the best approach to get targeted traffic? Any other avenues worth exploring to get more targeted traffic?

Thankfully, our shop had a busy May and June with increased order volume. Not sure if that's the entire reason for the increase in order issues (mo money mo problems right?) but it feels like there have been a ton of issues, primarily packages being lost in transit.

It seems like most of these orders being lost in transit are via the new Amazon Ground shipping.

Anyone else experiencing this?

I so badly wanted Printful to work for me, but the customer support is so shockingly poor that I think I need to pull the plug and not proceed with them. They've left me hanging for more than 2 weeks over email, including ignoring my follow-up. If they can't even resolve the most basic support/account issue, how can I trust them to manage the fulfilment of my store and answer me if customers have issues?

Also, I noticed in the past that customer support only answers between 3-5 AM. Clearly they're outsourcing support to other areas of the world... very disappointing.

Most Shopify merchants assume AI visibility is something you cannot control. You either show up in ChatGPT answers or you do not. Turns out that is completely wrong.

I ran my competitor's store through Shoptank and it showed me every single source ChatGPT and Perplexity are using to recommend them. Not general advice. The exact sources. The exact URLs. Ranked by impact.

How to use Shoptank app

Here is what came back for one query in the running and anti-chafe niche.

Competitor was the number one high impact source. Cited by both Perplexity and Claude for multiple queries. That one site has more AI engine reach than anything else in this category. Getting a product mention there is the single highest return move available right now.

YouTube was number two high impact. Perplexity is actively pulling YouTube videos to answer product questions for runners. One product demonstration video targeting the right question and you are inside a source AI already trusts.

runnersworld.com was medium impact. A mention in their gear or training content puts your brand in a source AI engines consistently pull from in this niche.

Reddit was also medium impact but completely free. Perplexity mines running subreddits actively. Answering the right thread authentically with your brand is a same-week move that can change your AI search position within days.

Shoptank also generates a full competitor outranking game plan automatically. It tells you which five sources to get into and exactly how to open each opportunity.

How to outrank competitor on ChatGPT using Shoptank

The merchants showing up in ChatGPT answers right now are not doing anything complicated. They are just in the right sources. Now you can see exactly which ones those are.

App link: https://apps.shopify.com/shoptank

Happy to answer questions about how to find the right sources for your specific niche in the comments.

hello everyone,

i have been making test orders to open my shopify store. out of three orders Stanley Stella unisex organic cotton, which i chose the DTG printing by default, 2 arrived with DTF print! the one that was correctly DTG was white, the other two that they made with their own decision with DTF are darker colors. although in the orders list it’s still the DTG mentioned.

the support is not answering, at least not in the past three days and I’m generally disappointed and have decided to move on with a smaller company. anyone has the experience with wrong print technic?

I just got the email this morning regarding the duplicate credit and saying how I owe Printful $80. At first I was looking through the invoices in the dashboard trying to find where the duplicate credit was being applied, was ultimately able to find it through the payments export.

• Go to Billing -> Payments

• Download report

• In the Wallet file I was able to see the duplicate credits on the dates they listed in the email.

I've been using Printful to learn the basics of selling apparel, and honestly, one thing I appreciate is how much complexity it removes from the process.

I don't have to think about inventory, warehousing, or fulfillment. I can focus on designs, branding, and figuring out whether people actually want what I'm making.

At the same time, the more I learn about the apparel industry, the more curious I become about what happens outside the POD world. Recently I was reading about different production workflows.

It got me wondering where most people draw the line.

For those who have been using Printful for a while:

• Did you always plan to stay with POD?
• Was there a point where you felt limited by the model?
• If you eventually moved to traditional production, what was the reason?

I'm still in the learning phase, but it's interesting to see how different business models solve completely different problems.

When I first started using Printful, my biggest concern was whether anyone would actually buy my designs.

Now that I've been at it for a while, I've noticed something interesting.

The feedback I get isn't really about the artwork anymore.

Customers seem to care more about the overall product experience than I expected. Things like how memorable the product feels, whether it stands out from other brands they've purchased from, and whether the item feels like part of a brand rather than just a printed product.

The challenge is that I still love the flexibility of print-on-demand and don't want to take on the risk of ordering large amounts of inventory upfront.

So lately I've been wondering if this is just a normal stage of growth.

Has anyone else reached a point where the designs were working, but you started looking for ways to make the overall brand experience feel more unique?

I'd love to hear how other Printful users approached this without creating inventory headaches for themselves.