RDU AI Scammers
Be cautious renting from this Hertz location. I received what I believe is an unjustified post-rental charge for an alleged “scratch” on the vehicle. We rented an older vehicle with an extremely glossy, reflective finish, and we did not damage it.
The “damage” report arrived only after I had returned the car, was already at the airport, and was boarding my flight, leaving no realistic opportunity to inspect the vehicle or discuss the allegation in person. The photos provided are also difficult to evaluate because of the vehicle’s highly reflective finish.
Disputing the charge has been frustrating and unnecessarily difficult. I am concerned that the automated/AI inspection system may be identifying reflections or minor visual differences as chargeable damage after customers have already left the property.
As a Hertz President’s Circle member and frequent renter, this experience has been extremely disappointing. Based on how this has been handled, I would not rent from this location again.