Need urgent help with BSNL eKYC for a patient in Chennai – any way to do it from home?
Hi everyone,
I’m posting here hoping someone from Chennai or anyone familiar with BSNL processes can help us.
My father-in-law is from Pollachi and is currently staying in Chennai for cancer treatment. He recently underwent a major surgery and is in very weak condition physically.
His BSNL SIM suddenly seems to have run into a KYC/eKYC issue, and we were informed that the SIM may get deactivated if the verification is not completed soon. This number is linked to almost all his important services, bank accounts, hospital communication, OTPs, and official channels, so losing access would create a serious problem for us.
We first checked at the BSNL office in Velachery, and they asked us to visit the Guindy Industrial Estate BSNL office for eKYC verification. But traveling there is extremely difficult in his current condition.
When we contacted the Pollachi BSNL office for guidance, they were very rude and said that even if he has to come in an ambulance, he must physically visit the BSNL office for validation, otherwise the SIM will be deactivated.
We are trying to understand if there is any alternative process available:
Home visit for eKYC?
Video KYC?
Authorized family member process?
Medical exemption procedure?
Any senior BSNL contact in Chennai who can help?
If anyone has gone through something similar or knows a workaround, please help. We would genuinely appreciate any guidance.
Thank you.